Bookmarks disappear every time I log on.

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Level 1

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Bookmarks disappear every time I log on.

Every time I boot up I lose all of the bookmarks that I created previously. I have tried to turn off iCloud through System Preferences, then shutdown, restart and turn it back on as has been suggested but this does not work for me. I also have a new problem with iCloud that I cannot sign into it with my Apple ID and password. The message "Enter password to continue using iCloud" remains when I enter my Apple ID password and hit enter. All of the options for the various applications, documents, photos, etc. are greyed out and I can't check these. Frustrating! Does anyone know a fix for these 2 issues?

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Apr 8, 2014 5:24 PM

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Answer 1

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Carolyn Samit

Level 10

165,615 points

Apr 8, 2014 5:35 PM in response to Rich MacUser

Rich ...

I also have a new problem with iCloud that I cannot sign into it with my Apple ID and password.

Reset your Apple ID password > Apple - My Apple ID

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Answer 2

Rich MacUser Author

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Apr 8, 2014 6:45 PM in response to Carolyn Samit

Carolyn,

Thanks for your reply.

I did change my Apple ID password. This moved me one step closer. Now when the login window for iCloud appears and I try to login, I repeatedly get the message: "You can't sign in at this time. Sign in again." My WiFi is turned on and I get this even if I shut down and then restart. Any thoughts on this?

Thanks,

Rich

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Answer 3

Apr 8, 2014 7:13 PM in response to Rich MacUser

Now when the login window for iCloud appears and I try to login,

Are you referring to the iCloud window in System Preferences ?

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Answer 4

Rich MacUser Author

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Apr 9, 2014 3:47 AM in response to Carolyn Samit

Hi Carolyn,

Yes. I'm in System Preferences. Now this morning upon booting up I am at the same menu as originally where I enter my new Apple ID password and nothing happens. The same screen remains, nothing changes, all items that could be synced with iCloud are grayed-out. I can't sign in and change anything.

Thanks again,

Rich

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Answer 5

Apr 9, 2014 3:55 AM in response to Rich MacUser

See if you can sign into iCloud.com.

If not, might be something to help you here Rich > iCloud: If you can’t sign in to iCloud.com

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