removing malware win32:Malware-gen

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Level 1

20 points

removing malware win32:Malware-gen

I'm running 10.9.2 on an iMac (2009) and somehow managed to download malware that I can't figure out how to remove.

This is a screeen shot of "properties" as shown by Avast. I put it in the "virus chest" but I'm still innudated with ads and pop up windows everywhere making work difficult and the **** ads aren't really what I want my 7 year old to see. I tried searching finder for the file to delete but it doesn't show up and I can't delete it with Avast either.

If anyone can help me figure out how to get rid of it I would be thankful.

Posted on Apr 8, 2014 5:10 PM

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Answer 1

arthur

Level 5

5,242 points

Apr 8, 2014 5:12 PM in response to LizTC

Remove Win32:Malware-gen trojan (Removal Guide)

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Answer 2

LizTC Author

Level 1

20 points

Apr 8, 2014 5:22 PM in response to arthur

I'm confused, I'm not running windows at all on my computer. I can't run the first file on my OS. I also don't understand how this could be affecting me given it's an .exe

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Answer 3

BobHarris

Level 9

53,117 points

Apr 8, 2014 5:25 PM in response to LizTC

Windows malware does not affect the Mac

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Answer 4

LizTC Author

Level 1

20 points

Apr 8, 2014 5:27 PM in response to BobHarris

If this isn't what's causing the problem, how do I find what is?

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Answer 5

Barney-15E

Level 10

112,620 points

Apr 8, 2014 5:29 PM in response to LizTC

What are the symptoms of your problem?

Avast could likely be part of the problem.

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Answer 6

LizTC Author

Level 1

20 points

Apr 8, 2014 6:18 PM in response to Barney-15E

Firefox and Chrome have ads everywhere but Safari doesn't and everytime I click on something (in firefox and chrome) pop-up ads come up despite having pop-ups blocked. For instance in facebook:

When I look at this same picture in Safari there's no ad. Also my computer seems to be running a bit slower. This started happening before I downloaded Avast.

Also my husband is seeing ads while using OWL which is paid online learning site for universities that hadn't previously had ads.

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Answer 7

thomas_r.

Level 7

31,989 points

Apr 8, 2014 6:16 PM in response to LizTC

These pop-ups are not due to the Windows malware that Avast has found. They are probably due to adware that Avast did not protect you against. See my Adware Removal Guide for help diagnosing and removing whatever it is.

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