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Helpful answers
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Apr 9, 2014 4:05 AM in response to jacquie1128by Carolyn Samit,Open System Preferences > Language & Region
Make sure the preferred language is at the top of the list.
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Apr 9, 2014 5:55 AM in response to jacquie1128by Tom Gewecke,When you type asdfg, do you get åß∂ƒ©? If so, it means your machine thinks the option key is always depressed.
Try an external keyboard. If it works right, then your internal keyboard may be damaged and need repair or replacement.