I've run into a security question problem

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Level 1

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I've run into a security question problem

I made my Apple ID when I got my first iPod(2nd Gen) and I was around 8-10. Since then I've gotten an iPad 2 and iPod 5. I have gotten a couple of devices between this timeframe but have never run into this problem. I cannot remember my Security questions, I have never been asked to put them in until now. Like I said I made this Apple ID a long time ago and have forgotten the answers to them. Also I do not have a recovery email set, I saw that you can call apple but that would be weird as I am 15. Any advice?

Posted on Apr 8, 2014 8:09 PM

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Answer 1

Niel

Level 10

726,701 points

Apr 8, 2014 8:12 PM in response to HudsonHTH

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

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