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Is there a reason why my phone would only work on extended network?

Ok so I already know sprint is garbage.. Switched because only service to offer unlimited data... Very disappointed ever since. Recently moved to a new apartment and have been having service issues for the past few months. No one at sprint can seem to understand the issue or care to offer any help... My phone works fine in some areas, but at my apt it will only work on extended. It says I have full service on sprint network but will not connect calls or send messages until it switches to extended. I didn't know if this is possibly an issue with my phone? My screen is barely cracked, but I don't know why that would affect the service. It works fine on extended (I think it's using verizon) but will not connect whatsoever to the sprint network.

iPhone 5, iOS 7.0.6

Posted on Apr 8, 2014 9:55 PM

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Is there a reason why my phone would only work on extended network?

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