HT204135: Print from your Mac

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WendellFractal

Q: I just installed Mavericks on my Air and now my HP Pro 8600 won't scan.

After I installed Mavericks on my Air I and try to scan, (I go to preferences, pull up the printer and click on scan) I get this message in the scanner window: "Failed to open a session on the device". I had no trouble on Lion.

MacBook Air (13-inch Mid 2011), OS X Mavericks (10.9.2), HP Officejet Pro 8600 printer/scann

Posted on Apr 9, 2014 8:02 AM

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Q: I just installed Mavericks on my Air and now my HP Pro 8600 won't scan.

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  • by greg sahli,Solvedanswer

    greg sahli greg sahli Apr 9, 2014 11:35 AM in response to WendellFractal
    Level 7 (25,395 points)
    Apr 9, 2014 11:35 AM in response to WendellFractal

    Did you delete and re-Add the printer and scanner and fax in Print & scan prefs? To make use of the latest driver available to Mavericks.

  • by WendellFractal,

    WendellFractal WendellFractal Apr 9, 2014 1:39 PM in response to greg sahli
    Level 1 (0 points)
    Apr 9, 2014 1:39 PM in response to greg sahli

    The removal and installation process had over 10 steps but HP.com support gave detailed instructions. All it took was patience.--

  • by zanyface,

    zanyface zanyface Jan 11, 2015 4:25 PM in response to WendellFractal
    Level 1 (16 points)
    Photos for Mac
    Jan 11, 2015 4:25 PM in response to WendellFractal

    I am having a similar problem:

     

    HP Photosmart C3180 all-in-one printer.

    Will print documents, but when I open Image Capture, I get an error message:  No camera or scanner connected.

     

    I already did the following:

     

    shut down / unplugged the back of the mac

    turned on/off printer

    unplugged USB from back of mac and plugged it in again

    deleted printer:  system preferences print & scan > right clicked on the printer (listed on the left) > reset printing system > shut down the mac > restored the mac > added the c3180

     

    What else can I do?  I need to use my scanner, especially with tax season approaching!!

     

    ~using OS 10.7.5