Robbe1999

Q: THE screen is black but we can hear comments iPhone 5

THE screen of THE phone has turned black but we can hear THE phone give comments if we touch THE screen iPhone 5

iPhone 5, iOS 7.1

Posted on Apr 9, 2014 11:04 AM

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Q: THE screen is black but we can hear comments iPhone 5

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  • by griff w,

    griff w griff w Apr 11, 2014 10:25 AM in response to Robbe1999
    Level 4 (3,496 points)
    Apr 11, 2014 10:25 AM in response to Robbe1999

    Hi there Robbe1999,

     

    I sounds like you may have the Accessibility features Voice Over and Screen Curtain enabled. Try pressing the home button three times quickly to disable these features. If that doesn't work, you can also manage the accessibility features via iTunes. Take a look at the article below for more information.

     

    iOS: Configuring accessibility features

    http://support.apple.com/kb/HT5018

     

    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.

     

    -Griff W.