Since Mavericks my HP Scanjet 2400 doesn't work anymore.
Since Mavericks my HP Scanjet 2400 doesn't work anymore.
I can't find a solution by HP.
Who can help me with this problem?
iMac (21.5-inch, Late 2013), Other OS, OSX 10.8.5
Since Mavericks my HP Scanjet 2400 doesn't work anymore.
I can't find a solution by HP.
Who can help me with this problem?
iMac (21.5-inch, Late 2013), Other OS, OSX 10.8.5
Hello sama,
It sounds like you are not able to scan after upgrading to OS X Mavericks. I recommend following these steps to troubleshoot the issue you are experiencing:
Follow these steps until the issue is addressed:
If the issue persists, try these additional steps:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thank you for using Apple Support Communities.
Best,
Sheila M.
Hello sama,
It sounds like you are not able to scan after upgrading to OS X Mavericks. I recommend following these steps to troubleshoot the issue you are experiencing:
Follow these steps until the issue is addressed:
If the issue persists, try these additional steps:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thank you for using Apple Support Communities.
Best,
Sheila M.
Since Mavericks my HP Scanjet 2400 doesn't work anymore.