My iPad is linked an Apple ID I don't know

Fortunately, I found the receipt for mine, and the Apple Store unlocked it. They didn't seem "aware" of this issue and couldn't explain how it happened. Ours is 20 months old, and there was NO PROBLEM with the receipt. If we didn't have the receipt proving we owned it, then I think we would have had a paper weight. Good luck.

I have the same problem except the email is (3●●●●●@qq.com). I am currently talking to Apple to try and resolve this issue. If you haven't solved the problem already I will post my results from my ordeal.

I've got the same problem Apple ID (1●●●●●@qq.com), but I did not know the solution continued with Apple many times by phone, but did not succeed with them please I have a solution ipad2 two years of use, please do not Amemknna solution Hey apple

You've tried : If you forgot your Apple ID - Apple Support ? If you can find/remember your id, to reset its password : http://iforgot.apple.com

If you still can't find it, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Can you share your ordeal,and how you resolve it?please&thank you.

Did somebody set this iPad for you originally?

You say it has the company initals, does that mean its a company provided iPad?

If so, then the Apple Id probably belongs to the company, and you'll need that to restore.

It sounds like the iCloud ID was changed to that. Does anybody else have access to the iPad that may have done this? Someone who's email ends in qq.com?

Did you by any chance change it at any point?

Other than finding the ID and password that it is requesting, there's not much you can do. Activation Lokc is a security feature desinged to prevent unauthorized restoring of the device. There really is no way around it.

The Apple Store may be able to do something for you if you can prove it is yours.

Hi, i’m having the problem but mine says (3●●●●●@qq.com) this is getting to be a joke as apple won’t help me without the purchace receipt which i now have. I bought mine from JB hifi and I know it’s not stolen. I did a factory restore when mine went bad to.

Heard any answers yet????

This just happened to me when I went to Restore my iPad for my son. qq.com is a Chinese URL. I'm guessing someone has cloned some iPads over there. Has anyone figured out how to resolve this issue?

I just encountered the same thing -- brand new, shrink-wrapped iPad 2 16GB bought from a Best Buy in Ontario, Canada. Already registered and activation locked to a 5****@qq.com email address.

Best Buy won't exchange it. The tech was already aware of this issue, but since it's a problem on Apple's end, there's apparently nothing they can do.

Now we have a $250 paperweight... great. I wonder how many we'll have, we bought 10 of them for educational purposes.

I have 1*****@qq.com and Apple is doing nothing about it. Emailed then 4 times and no response. They won't even admit that even though this is a security feature, that their products are gettting hacked by other Apple IDs. I even want them to take it back, but the local apple store won't. B of C.

This iPhone is currently linked to an Apple ID (1●●●●●@qq.com). Sign in with the Apple ID that was used to set up this iPhone.

with my iphone 4s. *** is wrong with apple? they got hacked and we lose our devices?

the security feature is awesome...but not if it lockes you out of your own device 😐 please do something about this apple!!!

just disable those icloud accounts !!!

To update on my situation, I had to provide purchase receipts and order forms from the place I bought my iPad 2. Thankfully they still had copies of both, and Apple still had an issue resetting my iPad.

They claimed that I was the only case, and there were no others reporting this issue... I provided the link to this discussion. Maybe they will find the issue 😠