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My iPhone 5c randomly shuts off after a dimming screen with stripes down it its stuck in hard reset mode now while trying to restart i keep getting error code 9 so my phone is now a useless block of electronics please help me

help me

iPhone 5c, iOS 7.0.1

Posted on Apr 9, 2014 5:31 PM

Reply
1 reply

Apr 12, 2014 2:53 PM in response to Apple3041

Hello Apple3041


That error usually relates to security software blocking access to the iTunes servers. Check out the articles below for more info and what to do to resolve the issue.


Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694


Resolve issues between iTunes and security software

http://support.apple.com/kb/TS3125


Regards,

-Norm G.

My iPhone 5c randomly shuts off after a dimming screen with stripes down it its stuck in hard reset mode now while trying to restart i keep getting error code 9 so my phone is now a useless block of electronics please help me

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