tundern
Level 1 (13 points)

Q: "Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode.  You must unlock the device to import them."  My iPhone 5 running the latest iOS 7.1 and I'm using iPhoto '11 v 9.4.3

"Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode.  You must unlock the device to import them."  That's the new error message when I plug in my iPhone 5 running the latest iOS 7.1 into the MacBook Pro running iPhoto '11 v.9.4.3.  My Mac OSX is still 10.8.5.

 

So, I unlock the iPhone by entering the "passcode" before I plug it into the MBP and still iPhoto does nothing.  At least it doesn't issue the error message above.

 

I've checked both iPhoto preferences and those for Photos and Camera in the Settings on the iPhone.  There doesn't seem to be anything to change this lack of connectivity.

 

What next please?

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Apr 9, 2014 5:52 PM

by tundern,Solvedanswer
tundern tundern
Level 1 (13 points)
A:

An hour-long phone discussion with Apple Support yesterday solved this question and sorted a couple of others.

 

As for this one, do not ignore any messages which pop up when you plug in your iPhone and ask "Trust this computer?".  The correct reply is "Yes", not "Cancel".

 

OK, you cancelled like I did, thinking "What on earth is this for?".  Mistake.  You can force the issue by having iTunes open when you next plug in your iPhone.  Tell the iPhone that it can trust its old friend, your computer and voila!  Your photos can download into iPhoto again.

 

Thank you, Jay with Apple Sydney, Australia!

Posted on Apr 14, 2014 2:25 PM

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Q: "Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode.  You must unlo ... more

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  • by tundern,Helpful

    tundern tundern Apr 9, 2014 5:56 PM in response to tundern
    Level 1 (13 points)
    Apr 9, 2014 5:56 PM in response to tundern

    I should add that I have more than 100 photos sitting on the iPhone which I would like to import into iPhoto before deleting from the phone.  iPhoto is not importing, at all, since this message started to appear.

  • by tundern,Solvedanswer

    tundern tundern Apr 14, 2014 2:25 PM in response to tundern
    Level 1 (13 points)
    Apr 14, 2014 2:25 PM in response to tundern

    An hour-long phone discussion with Apple Support yesterday solved this question and sorted a couple of others.

     

    As for this one, do not ignore any messages which pop up when you plug in your iPhone and ask "Trust this computer?".  The correct reply is "Yes", not "Cancel".

     

    OK, you cancelled like I did, thinking "What on earth is this for?".  Mistake.  You can force the issue by having iTunes open when you next plug in your iPhone.  Tell the iPhone that it can trust its old friend, your computer and voila!  Your photos can download into iPhoto again.

     

    Thank you, Jay with Apple Sydney, Australia!

  • by Rbonmom,Helpful

    Rbonmom Rbonmom Nov 9, 2014 8:16 AM in response to tundern
    Level 1 (5 points)
    Nov 9, 2014 8:16 AM in response to tundern

    I also have this problem...no apps are open on both my iPhone 6 and mini.  I've tried several times and neither will not sync to iTunes on my computer...I have upgraded to Yosemite...how can I fix this?

     

    I've turned off both devices and restarted them thinking that would work.  Thanks in advance.

     

    I've also asked both devices to trust my computer and still am not able to sync.

  • by Yooperchick1,Helpful

    Yooperchick1 Yooperchick1 Apr 21, 2015 10:41 AM in response to tundern
    Level 1 (5 points)
    Apr 21, 2015 10:41 AM in response to tundern

    Thank you for posting this answer, we just had the same exact situation, only never got the initial "Trust this phone" message.  It occurred after updating ITunes to 12.1.2.27 version.  Your work around solution worked excellent.  Much appreciated.  And we did not have a passcode on the IPHONE 5S.    

  • by chelseydawn,

    chelseydawn chelseydawn May 25, 2015 6:11 PM in response to Rbonmom
    Level 1 (5 points)
    May 25, 2015 6:11 PM in response to Rbonmom

    Im still having this problem.  Did you get it fixed? What did you do?  Ugghh...I just want to get my pictures off my phone to free up space??

  • by nus115,

    nus115 nus115 Jun 16, 2015 8:29 PM in response to tundern
    Level 1 (0 points)
    Jun 16, 2015 8:29 PM in response to tundern

    I created an account just to share that plugging the phone into itunes and allowing the phone/computer to be trusted worked for me. And I had the same issues!

  • by linc64,

    linc64 linc64 Oct 16, 2016 1:38 PM in response to nus115
    Level 1 (8 points)
    iLife
    Oct 16, 2016 1:38 PM in response to nus115

    I have the same issue, and "trusted the computer", but still won't work!!

  • by yanzeecandle,

    yanzeecandle yanzeecandle Oct 17, 2016 4:55 AM in response to linc64
    Level 1 (4 points)
    iLife
    Oct 17, 2016 4:55 AM in response to linc64

    SAME PROBLEM!

     

    I CLICK TRUST I UNLOCK PHONE PASSWORD
    NOTHING.

     

    WHY APPLE WHY?

     

    SERIOUSLY ?

     

    WHY WONT YOU UPLOAD MY PHOTOS?

     

    CAN I PLEASE GET AN ANSWER?

  • by sammiesue74,

    sammiesue74 sammiesue74 Oct 19, 2016 6:44 PM in response to yanzeecandle
    Level 1 (8 points)
    Oct 19, 2016 6:44 PM in response to yanzeecandle

    I'm having the same issue! Just upgraded today. Can't sync with iPhoto or Picasa on my MacBook Pro anymore. No passcode. I trusted the computer too.