Applecare refund calculation?

Hi, I purchased my MacBook Pro Retina display on Jan 2013.


I purchased my Applecare on 2008 for about $300, but I didn't use it for my future MacBook.


Right before my MacBook Pro Retina warranty expired on Jan 2014, I activated my Applecare.


But I wanted a refund for my Applecare and I requested for a refund on Mar 2014.


So basically I've used my Applecare for about 2 months.


Now I'm curious because Apple said they will refund me about $69.


I thought that under the terms of agreement, the Applecare refund calculation will be based on:


1) Pro-rating starts from the date I purchased my hardware (in this case my MacBook which was Jan 2013).


So shouldn't I be getting about 2/3 of my purchase price? (which is $200?)

But when I contacted Apple, the representative told me that it's from the purchase date of the Applecare, and since I purchased it on 2008 I should be getting less than $69 but I'm getting more than what I really should be getting.


I don't understand how this calculation works.


Could someone please clarify me on this?


Thank you for your help.

Posted on Apr 9, 2014 6:16 PM

Reply
8 replies

Apr 9, 2014 6:51 PM in response to LEO MODE

What AppleCare Support would be basing this $69 off of most likely would be the fact that your AppleCare is activated upon the time of purchase for your computer, it isn't like a One to One membership that you can activate later. So, the fact is that since the AppleCare is activated and tied to your serial code, you have been using it up as you've owned your computer.

Apr 9, 2014 7:06 PM in response to LEO MODE

LEO MODE,


presuming that you’re located in North America, the terms of the AppleCare Protection Plan can be found here. The relevant terms for your situation are found in §9, Cancellation:


If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) a cancellation fee of twenty-five ($25) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan.


Your pro-rated refund is based upon the purchase date of the Plan, not upon its activation date. The six-year delay in activating your Plan did you no favors, from a refund point of view.

Apr 9, 2014 7:18 PM in response to Saved0ne

Thanks SavedOne, so are you saying that ever since I've purchased my MacBook on Jan 2013, the Applecare pro-rated amount already started?


I mean even still, it's still only 1 year of usage (and how can Applecare covers 1 year since MacBook already has its 1 year?) Essentially I thought that Applecare was for the extra 2 years, I didn't know that Applecare counted 1 year plus 2 additional years since the hardware itself already has its 1 year warranty.

Apr 9, 2014 7:24 PM in response to Melophage

Thanks Melophage,


So I guess basically you're saying what the representative told me: Applecare refund pro-rate will start from the "date of purchase of the Applecare" not the "hardware". And yes I'm from North America.


But from your quote, this is how I can calculate:


If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) a cancellation fee of twenty-five ($25) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan.



So in this case I purchased it for $300, but based on the percentage of unexpired coverage period, I should be getting about 90% of unexpired coverage period (assuming the calculation of it is 2 years (730days), and my coverage period started from Jan 2014 - Mar 2014 (using about 77 days)


Then 90% of my $300 should be $270 minus $25 = $245. Shouldn't I be getting $245 if how I understood the Apple terms of agreement? (And that's why I posted this based on the terms/agreements).

Apr 9, 2014 7:28 PM in response to LEO MODE

LEO MODE,


I’m quoting the relevant terms of the AppleCare Protection Plan, which are the only things that matter in your situation to determine how much your refund amount would be. You can do the math based on the date in 2008 that you purchased your Plan to find out if the precise refund amount mentioned by the Apple representative is correct.

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Applecare refund calculation?

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