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Corrupted updates, flash crashing and iTunes missing components

It appears my mac is falling apart, please help! (Version 10.8.3)


It restarts constantly due to problems, flash crashes regularly and iTunes (11.0.2) has now decided that it is lacking a key component and has wiped all my music since 2010 (luckily its all backed up on time machine).


I'm pretty sure the problem lies with updates. I've been unable to install the OS X update Combined 10.8.5 along with iTunes, iPhoto, Airport Utility etc and the same with the OS X Mavericks upgrade. Each time I try to update it tells me that files are corrupted.


Please advise how to correct the corruptions so that I can update everything and fingers crossed this will reduce the regular meltdowns.


This is the latest problem report:


Interval Since Last Panic Report: 207042 sec

Panics Since Last Report: 1

Anonymous UUID: 4BAF675D-115C-E53D-F486-1B3577786DAD



Thu Apr 10 16:28:20 2014

panic(cpu 2 caller 0xffffff80028b7e95): Kernel trap at 0xffffff80028f6f54, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffffff00000018, CR3: 0x000000008872d013, CR4: 0x00000000000206e0

RAX: 0xffffff8002ec8e68, RBX: 0xffffff800dee9450, RCX: 0xffffffff00000000, RDX: 0x0000000000000000

RSP: 0xffffff80813ab8c0, RBP: 0xffffff80813ab8c0, RSI: 0x0000000000000001, RDI: 0xffffff800dee9450

R8: 0xffffff80813ab560, R9: 0xffffff80813ab55e, R10: 0xffffff8018bacb3c, R11: 0x0000000000000058

R12: 0x0000000000000000, R13: 0xffffff800df02ea0, R14: 0x0000000000000001, R15: 0xffffff80813ab984

RFL: 0x0000000000010286, RIP: 0xffffff80028f6f54, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffffff00000018, Error code: 0x0000000000000002, Fault CPU: 0x2



Backtrace (CPU 2), Frame : Return Address

0xffffff80813ab560 : 0xffffff800281d626

0xffffff80813ab5d0 : 0xffffff80028b7e95

0xffffff80813ab7a0 : 0xffffff80028cd4dd

0xffffff80813ab7c0 : 0xffffff80028f6f54

0xffffff80813ab8c0 : 0xffffff80028f6d07

0xffffff80813ab8f0 : 0xffffff80028eedae

0xffffff80813ab9b0 : 0xffffff8002aeff4b

0xffffff80813abab0 : 0xffffff8002b06d75

0xffffff80813abc70 : 0xffffff8002b06ad5

0xffffff80813abcc0 : 0xffffff80028e9f12

0xffffff80813abd80 : 0xffffff80028d8dc0

0xffffff80813abf50 : 0xffffff8002be063a

0xffffff80813abfb0 : 0xffffff80028cdd23



BSD process name corresponding to current thread: mds



Mac OS version:

12D78



Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide: 0x0000000002600000

Kernel text base: 0xffffff8002800000

System model name: iMac11,2 (Mac-F2238AC8)



System uptime in nanoseconds: 11095148159651

last loaded kext at 42823230379: com.apple.driver.AppleBluetoothHIDKeyboard 170.2 (addr 0xffffff7f841bb000, size 24576)

last unloaded kext at 131599412438: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f8312a000, size 65536)

loaded kexts:

com.sophos.kext.sav 9.0.3

com.sophos.nke.swi 9.0.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleBluetoothMultitouch 75.19

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.87

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.driver.AppleBacklight 170.2.5

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.1.3f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.3.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.kext.AMDFramebuffer 8.1.0

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleLPC 1.6.0

com.apple.AMDRadeonAccelerator 1.0.6

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleUSBCardReader 3.1.7

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AirPort.Atheros40 600.72.2

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1

com.apple.driver.AppleAHCIPort 2.5.1

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.2

com.apple.driver.AppleHIDKeyboard 170.2

com.apple.driver.IOBluetoothHIDDriver 4.1.3f3

com.apple.driver.AppleMultitouchDriver 235.29

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.iokit.IOBluetoothFamily 4.1.3f3

com.apple.driver.AppleGraphicsControl 3.3.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleSMC 3.1.4d2

com.apple.iokit.IOAcceleratorFamily 30.14

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.kext.AMD5000Controller 8.1.0

com.apple.kext.AMDSupport 8.1.0

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IO80211Family 522.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.5.5

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.64f5

Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: LaCie Rugged FW/USB, 0x059f (LaCie), 0x100c, 0xfa130000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac, iOS 5.0.1

Posted on Apr 10, 2014 8:56 AM

Reply
3 replies

Apr 10, 2014 9:48 AM in response to jen1v07

This problem likely isn't related to iTunes as such but points to more extended issues either with the hard drive or possibly some other computer component (kernel panics can be harddware related). You'll probably get more specific help on the issue in the Mountain Lion forum or one for your particular model iMac. We can request the topic be relocated if you wish.

Apr 12, 2014 8:39 AM in response to jen1v07

Heres the latest crash report after google chrome suddently quit:



Process: Google Chrome [232]

Path: /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

Identifier: com.google.Chrome

Version: 34.0.1847.116 (1847.116)

Code Type: X86 (Native)

Parent Process: launchd [122]

User ID: 501



Date/Time: 2014-04-12 16:37:04.636 +0100

OS Version: Mac OS X 10.8.3 (12D78)

Report Version: 10



Interval Since Last Report: 25684 sec

Crashes Since Last Report: 14

Per-App Interval Since Last Report: 27466 sec

Per-App Crashes Since Last Report: 1

Anonymous UUID: 4BAF675D-115C-E53D-F486-1B3577786DAD



Crashed Thread: 19 BrowserBlockingWorker2/40451



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000002



VM Regions Near 0x2:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

VM_ALLOCATE 0000000000001000-00000000000ed000 [ 944K] ---/--- SM=NUL

Corrupted updates, flash crashing and iTunes missing components

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