1 Reply Latest reply: Apr 10, 2014 9:58 AM by lllaass
pammercier Level 1 Level 1

My iPod touch 5 has a locked symbol at the right hand side of the screen, at the top, I cannot work out how to unlock this, also I cannot access the internet being told I am not connected yet in settings it says I am. Anyone have or had the same problem?

iPod touch (5th generation), iOS 7.1
Solved by lllaass on Apr 10, 2014 9:58 AM Solved

That sounds like the screen rotatin lock is on. See:

iOS: Screen does not rotate


For wifi problem:

Does the iOS device connect to other networks?

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:                 

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.


If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar