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Apple products losing wifi connection

Not sure if I am doing this right, but here is my problem. All my apple devices are losing their wifi connection. The router is still working with a strong internet signal. My blu-ray player, which is not an apple product, still has it's wifi connection. I have a Macbook Pro OS X 10.6.8, an iPhone 5c, an iPod 5th gen, and an iPad. They all drop their connection at the same time. When I go to airport to select the proper network and enter the password, my MBP tells me that that the connectivty timed out. My iPhone and iPod tells me to dismiss it. So even with the proper password it won't let me on. I can even reboot my computer and other devices, and it still will not work. The only thing that does work is if I unplug my router (which is through Windstream) and plug it back in, but it usually only lasts a day, and I have to unlug it again to get it to work. I'm comfortable working on my computer, but I am not a tech person by any means, so if anyone has a suggestion please let me know. Thanks in advance.

MacBook Pro, Mac OS X (10.6.8)

Posted on Apr 10, 2014 12:06 PM

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1 reply

Apr 12, 2014 9:03 AM in response to Hymay Anna

Hi Hymay Anna,


Thanks for visiting Apple Support Communities.


Based on the information you've provided, it sounds like your wireless router is behaving unexpectedly. Since your Mac and iOS devices are not able to connect consistently, you may want to use the information in this article to help configure your router settings first:


iOS and OS X: Recommended settings for Wi-Fi routers and access points

http://support.apple.com/kb/ht4199


It sounds like the router was provided by your Internet Service Provider (ISP). As mentioned in the article, you may need to consult their resources for help with configuring router settings:

If necessary, refer to the product documentation or manufacturer's website.

All the best,


Jeremy

Apple products losing wifi connection

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