iPhone 4s "Unable to join the network"

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Level 1

4 points

iPhone 4s "Unable to join the network"

When I am in the same room as my router, my iphone can connect to the internet as usual. But when I go upstairs or downstairs, it says "unable to join the network" this is really annoying as I can't use the internet anywhere but in one room. I have a 2.4Ghz connection, does anyone know why my iPhone won't connect? Thanks

iPhone 4S, iOS 7.1

Posted on Apr 10, 2014 12:37 PM

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Answer 1

Apr 10, 2014 11:53 PM in response to Rightiey

Usually this reports a hardware issue. Your device is new, unopened? What's the longest distance you can depart from router? how many walls blocking?

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Answer 2

diesel vdub

Level 7

22,178 points

Apr 11, 2014 6:09 AM in response to Rightiey

This could be due to interference in the environment. Try changing the router to a different channel, ensure it has the latest firmware, try placing the router in a different location (away from other electronics).

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