Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone will not restore via iTunes as it keeps cancelling and coming up with Error 9. Can you help me solve this?

Earlier today my iPhone4s shut down unexpectedly. It kept on showing the opening process (of the Apple logo coming and going) however it wasn't taking me to my home screen, instead was repeating this process. I pressed the home and lock button together for 30 seconds (from advice from the internet), which brought me to a screen of a picture of the USB cord and iTunes logo. I followed this instruction and plugged my iPhone into my laptop and opened iTunes. Immeadiatley, iTunes popped up to me that my iPhone was in recovery mode (I had never put my iPhone on recovery mode before so this was all new to me) and needed to go through with the restoring process. I clicked the Restore button to see this process go ahead. I tried so many times it lead to me to cry as my phone is only a few months old. All these times I tried the process was always cancelled by this message which showed it was an 'Unknown Error' and shown in brackets 'Error 9'. I tried this process so many times and I simply do not know what to do. Please can somebody give me advide/help and this is causing me stress as I have been working this out for hours. Thanks so much!

iPhone 4S, iOS 7, IPhone 4s won't turn on

Posted on Apr 10, 2014 1:32 PM

Reply
2 replies

Apr 12, 2014 6:30 AM in response to Holly N

Hi there Holly N,


You may find the troubleshooting steps in the article below helpful.


Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694


Configure your security software

Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.


-Griff W.

Apr 17, 2014 1:58 PM in response to griff w

Thanks for your advice Griff W. It helped me to know what was wrong with my device. However in a result of this problem I took my iPhone4s to an Apple Store and I was replaced with a whole brand new phone for the cost of nothing. Next time if you have problems do this because the lovely gentleman in the store said this is a common yet insolvable error and the only way to solve this is to give the person a new device.


I really appriciate your time in order to give me this advice and it did indeed help me notice the problem.


Thanks ever so much 🙂

My iPhone will not restore via iTunes as it keeps cancelling and coming up with Error 9. Can you help me solve this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.