HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
peggy1278

Q: my ipod nano 7th gen will not sync with iTunes

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. XPS 8300

iTunes 11.1.5.5

QuickTime 7.7.5

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0033BE60086A6EA8

Current user is not an administrator.

The current local date and time is 2014-04-10 15:28:36.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

  

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {95AA4918-E0DB-440D-8F8C-3C5638632C2F}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {75816D28-6147-4C1E-B6E5-1D323F8E53D5}

Description: DW1501 Wireless-N WLAN Half-Mini Card

IP Address: 192.168.1.125

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Apr 10 14:36:05 2014

Lease Expires: Fri Apr 11 14:36:05 2014

DNS Servers: 192.168.0.1

216.165.129.158

Adapter Name: {F0E28224-357A-4B29-AC4D-511E1050EC80}

Description: Broadcom NetLink (TM) Gigabit Ethernet

IP Address: 192.168.1.130

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Apr 10 14:36:06 2014

Lease Expires: Fri Apr 11 14:36:06 2014

DNS Servers: 192.168.0.1

216.165.129.158

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-04-10 15:25:11.

  

**** Device Connectivity Tests ****

iPodService 11.1.5.5 (x64) is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

PEGGY'S IPO (K:\), iPod nano (7th Generation) running firmware version 1.0.3

Serial Number: DCYM8ACRF0GT

Bus Speed: 61440

Most Recent Devices Not Currently Connected:

iPad 2 (CDMA) running firmware version 5.1

Serial Number: DLXFD7JSDJHH

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

iPod nano, Windows 7, 7th gen nano

Posted on Apr 10, 2014 1:30 PM