Frankiews98

Q: Start up crashing.

My mac starts up fine and will get to the apple logo screen, then it will load for a bit and then crash. What can I do?

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Apr 10, 2014 5:11 PM

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Q: Start up crashing.

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  • by Melophage,

    Melophage Melophage Apr 10, 2014 7:39 PM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 10, 2014 7:39 PM in response to Frankiews98

    Frankiews98,

     

    if you boot into Safe mode, does it behave in the same way?

  • by Frankiews98,

    Frankiews98 Frankiews98 Apr 10, 2014 10:46 PM in response to Melophage
    Level 1 (0 points)
    Apr 10, 2014 10:46 PM in response to Melophage

    It's still crashed after I tried that.

  • by Melophage,

    Melophage Melophage Apr 11, 2014 10:54 AM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 11, 2014 10:54 AM in response to Frankiews98

    Frankiews98,

     

    which model MacBook Pro do you have, and which version of OS X is installed on it?

  • by Frankiews98,

    Frankiews98 Frankiews98 Apr 11, 2014 12:19 PM in response to Melophage
    Level 1 (0 points)
    Apr 11, 2014 12:19 PM in response to Melophage

    It's the 2011 13" model and I have mavericks on it.

  • by Melophage,

    Melophage Melophage Apr 11, 2014 4:13 PM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 11, 2014 4:13 PM in response to Frankiews98

    Frankiews98,

     

    you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the  OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Are you able to get to the login screen now?

  • by Frankiews98,

    Frankiews98 Frankiews98 Apr 11, 2014 5:11 PM in response to Melophage
    Level 1 (0 points)
    Apr 11, 2014 5:11 PM in response to Melophage

    Ok, I tried that but it said "Unable to repair disk." Is there anything else I can do besides wiping the disk?

  • by Melophage,

    Melophage Melophage Apr 11, 2014 7:54 PM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 11, 2014 7:54 PM in response to Frankiews98

    Frankiews98,

     

    if your disk is unrepairable, then you can either:

     

    • back up what you can from it, wipe the disk, and do a clean reïnstallation of OS X onto it; or
    • purchase a new disk, format it in Disk Utility, install OS X on it, and boot from it using Startup Manager.
  • by Frankiews98,

    Frankiews98 Frankiews98 Apr 11, 2014 7:59 PM in response to Melophage
    Level 1 (0 points)
    Apr 11, 2014 7:59 PM in response to Melophage

    How do I go about wiping it?

  • by Melophage,

    Melophage Melophage Apr 11, 2014 8:11 PM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 11, 2014 8:11 PM in response to Frankiews98

    Frankiews98,

     

    boot into Recovery mode and run Disk Utility there. Select your internal drive from the list on the left-hand side of the window. On the right-hand side of the window, select the Erase tab, then select “Mac OS Extended (Journaled)” from the Format dropdown,  provide a volume name in the Name textbox (“Macintosh HD” is typical), and press the Erase… button. When the erasure has finished, exit Disk Utility and select Shut Down from the Apple menu.

     

    If you have an Early 2011 MacBook Pro and it originally came with Snow Leopard installed (and two grey installation DVDs in the box), then you’ll need to boot from its grey Mac OS X Install DVD to put Snow Leopard back on the erased disk. If you have a Late 2011 model or an Early 2011 model that originally came with Lion installed (and no grey installation DVDs in the box), then you’ll need to use OS X Internet Recovery to download Lion from Apple’s servers and install it on the erased disk. Whichever version of OS X you now have, run Software Update to get it up to date in that version; you will then be able to redownload Mavericks from the Mac App Store and reïnstall Mavericks, after which you can run Software Update to get it up to date.

  • by Frankiews98,

    Frankiews98 Frankiews98 Apr 11, 2014 8:22 PM in response to Melophage
    Level 1 (0 points)
    Apr 11, 2014 8:22 PM in response to Melophage

    It said "Volume erase failed" "Couldn't open disk." How can I fix this?

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Apr 11, 2014 8:27 PM in response to Frankiews98
    Level 9 (61,390 points)
    Desktops
    Apr 11, 2014 8:27 PM in response to Frankiews98

    If it gives you a hard time, the disk has probably failed, and so you will have to take the other fork and buy a new drive and an external enclosure to put it in while you install a new copy of mac OS X on it.

     

    Only when it is working to your satisfaction in the external enclosure should you attempt to transplant it into your MacBook.

  • by Melophage,

    Melophage Melophage Apr 11, 2014 8:32 PM in response to Frankiews98
    Level 5 (7,161 points)
    Apr 11, 2014 8:32 PM in response to Frankiews98

    Frankiews98,

     

    if your MacBook Pro is an Early 2011 model and it originally came with Snow Leopard, you could boot from its grey Mac OS X Install DVD and run Disk Utility on it to erase your internal disk.

     

    If you have access to a bootable external disk, you could boot from the external disk and run Disk Utility on it to erase your internal disk.

     

    If you have access to a second Mac and a FireWire 800 cable, you could boot your Mac into Target Disk mode, which will make it act like an external disk to the second Mac. You could then connect your MacBook Pro to the other Mac with the FireWire 800 cable and run Disk Utility on the second Mac to erase your internal disk.

     

    Otherwise, you’ll need to take your MacBook Pro to an Apple store and have them do the wiping for you.