HT201363: About Apple ID security questions

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tmcknatt
Level 1 (0 points)

Q: My Gmail account has been disconnected, ( I forgot my password), and the reference accounts and cell phone are from my previous work. ( I have retired ). I cannot access iTunes, or iCloud, I have set up another mail carrier, I have tried many times.

I need help, the default account is gmail, I cannot access, forgot my password, and the other account and cell phone numbers to recover this account are work accounts/#'s, and do not have access anymore. I have set up a yahoo account, however, the default continues to go to gmail. I cannot access itunes, or any of the apple communities. ( I am happy to see the security, however, now I am stuck. HELP!

iPad, iOS 7, Pls see above

Posted on Apr 10, 2014 7:02 PM

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tmcknatt

Q: My Gmail account has been disconnected, ( I forgot my password), and the reference accounts and cell phone are from my previous wo ... more

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  • by tmcknatt,

    tmcknatt tmcknatt Apr 10, 2014 7:13 PM in response to tmcknatt
    Level 1 (0 points)
    Apr 10, 2014 7:13 PM in response to tmcknatt

    I give up, tried so many things, it continues to go to gmail, and this is NOT active anymore????? How to change to another acrrier?????

  • by gail from maine,

    gail from maine gail from maine Apr 10, 2014 7:17 PM in response to tmcknatt
    Level 7 (25,501 points)
    iCloud
    Apr 10, 2014 7:17 PM in response to tmcknatt

    What, exactly, "continues to go to gmail"? You need to provide us with very specific information as to what things you are having problems with. One at a time.

     

    Thanks,

     

    GB

  • by Kevern,

    Kevern Kevern Jun 22, 2015 11:21 AM in response to gail from maine
    Level 1 (0 points)
    Jun 22, 2015 11:21 AM in response to gail from maine

    I have a similar problem, My son logged in using an iCloud email address. He cannot recall the password to this as well as to iCloud or iTunes as I suspect they are the same. Apple keeps locking the account when we try answer the Authentication questions as he cannot recall what he entered. I have created a new account but cannot remove the iCloud account from his iPhone as it always wants the password. Truly stuck and would appreciate some help. Thanks

  • by gail from maine,

    gail from maine gail from maine Jun 22, 2015 2:44 PM in response to Kevern
    Level 7 (25,501 points)
    iCloud
    Jun 22, 2015 2:44 PM in response to Kevern

    Yeah - you don't want to create a new account if you have a lot of purchases on the old one. You can contact Apple Support to have the Security Questions reset:

     

    ACCOUNT SECURITY CONTACT

     

    After you get back into your account, you might want to look into Two Step Verification, which sends a verification code to another iOS device or smartphone whenever you manage your Apple ID, or are required to verify your identity. You never have to remember Security Questions again:

     

    TWO STEP VERIFICATION

     

    Best of luck,

     

    GB