Cursor not entering Office 365 mail search field

Microsoft is pointing the finger at Apple on this.

You are not alone.

I opened a case with microsoft support 1242456006 - 4/11/14 owa search does not work. Microsoft Support is unwilling to take on the issue claiming it is an Apple issue.

I am running a MacBook Pro with OSX Lion (10.7.5) same behavior as reported above with Firefox 28.0. I cannot test Safari 6.1.3 (7537.75.14) since OWA crashes Safari after the login, when the Admin Overview page attempts to load.

Hi,

Sadly I'm also in the same boat re my search function no longer working in my Office 365 mail on my Mac both in Firefox and Safari. Today I tested it out on a Microsoft PC and the search function works so very clearly an Apple Issue. Apple are lovely to deal with in general but I'm prety disaapointed I have to call and log yet another issue (spent hours last month trying to get my Gamil onto my Mac Mail server, no luck and again both Apple and Gmail blaming each other)

Anyone actually find a solution to this? I use my search function multipple times a day to find old emails etc and really need to get this solved.

Many thanks.

One of my users reported this to us this morning.

I was hoping I'd find an answer here but at least I now know it's not just us.

I did find that the search field works properly with Chrome (v34.0.1847.116) in OS10.6 and 10.7.

I realize this doesn't actually FIX the problem but it may be a work-around.

Best.

I just opened an SR with microsoft about this on my employer's O365 domain. We've had several calls in to our helpdesk since Friday, and I've verified it on my iMac (10.8.5 with recent updates installed).

They're asking me for details, and have not yet said it's an Apple problem, so maybe there's hope. I've pointed out to them that at least one affected machine is a Mac that hasn't been turned on in quite a while, let alone received any updates from Apple, which would tend to indicate that it's not an Apple-caused issue, but an issue with a recent change on the server-side in OWA.

Please do share with us once you hear from MS. I have this happening in my user base as well !

any help would be great .. r

I have one user so far that has complained about this issue.

Please keep me posted also.

Same issue here. Just started today. Called Microsoft and the waiting time is ridiculous. Seems many people are having the same issue. I love how they blame it on Apple. Problem is that Microsoft always has and always will suck...

Having the same issue since yesterday. Everything updated on my MacBook Pro. Need this sorted asap, so please share any ideas...

It is a bit extreme to install another browser whilst MS fix this issue. The fastest way to fix it, and keep Safari as the default browser is to change the Outlook Web App Version in a single check box:

Our alternative workaround is as follows:

1. Login to Office 365

2. Go to Outlook

3. Go to Settings (cog symbol next to name in top right hand corner)

4. Goto Display Settings-->Outlook Web App version-->Check the box in the lower left corner for “light version of Outlook Web App”-->Press OK

You will need to log out and back in for the change to take effect but you can now use search again perfectly.

When they do fix this issue:

To revert back to the new look Outlook 365:

Go to Outlook – the old style will be displayed

Go to Option in top right hand corner

New information appears – on left hand side select Outlook Web App version

Uncheck Use the light version of Outlook Web App

Press Save above where you unchecked.

Once you have saved, log out and back in again and the current version will appear.

Why install additional browsers?

Regards

Warren

www.ctrl-alt-del.com.au