iTunes can’t find the music - long post

Here’s the situation; apologies for length, I want to get all the details down.

The music collection:

8Tb (and growing) in lossless format, on an Ethernet network, accessed via the Mac Mini running OS 10.9.2 that’s my entertainment centre. The music is stored on a D-Link server in a RAID 1 setup. I’ve disabled the iTunes import features keep the iTunes media folder organised and copy files to iTunes media folder when adding to library because with a very large library of opera and other classical music with multiple artists, this produces chaos. I’ve tried editing the file info before import, but the organisational results are still awful. I put the music files into folders named by composer, then subfolders for each work named by composer and performer(s), then add them to the library. If I didn’t do this I’d have (and have had), e.g. Turandot sorted by artist into eight separate albums. I’m sure many of you know the problem already, I just want to make sure everything’s clear.

There’s also a separate, lower bit rate, collection for my iPod.

The music library (.itl) files:

There are two, the complete library file for home listening, and the separate library file for iPod music. I’ve tried keeping the library files on my hard drive so they’re included in Time Machine backups; and keeping them on the server with the music collection. The same problem happens whichever way I do this.

I option+click when loading iTunes to select the library file I want to use, to make iTunes point to the correct media file location. I make sure I’m connected to the server before I do this(!)

The problems:

Every time I select a playlist either the playlist doesn’t list any tracks but shows me how many songs there are in the playlist; or iTunes tells me it can’t find the first file in the list - do I want to locate it manually? I do locate it and then I have to tell iTunes to find the other missing files; it finds the files in that playlist but then takes several minutes to tell me that it can’t find all the other ‘missing’ files in that big library. Meanwhile, I’m not able to listen to any music.

It seems to me that iTunes only works properly if the music is actually on the local hard drive but how many of us have that little music? I buy DVDs and rip the music myself, at max bit rate, I don’t buy downloads.

One problem seems to be that the Mac OS doesn’t index external drives automatically, is this true? This morning I’ve forced Spotlight to index the server drives using the terminal mdutil command but it’s made no difference, the problems are still there. What is Spotlight supposed to do? I’ve followed the instructions for using it and researched using it on the Web, but it’s never been able to find files I know are there, yet EasyFind has no trouble locating anything on the local drive, the music server or other external drives. I suspect that there are more fundamental bugs in the OS affecting this, because sometimes I’ve looked at a folder count in the Finder and know that the displayed number of files is wrong, it’s less than the number of files I know are there. Get Info will give me different numbers for the same folder at different times when I haven’t added or deleted any files in it.

I’m looking at Music Collector as a replacement for iTunes, but if iTunes’ problems are based in the OS, there doesn’t seem any point in switching. The price is reasonable, I’m happy to pay for it if it will work properly on the Mac OS. If I’d had to pay for iTunes I’d be getting my money back as it obviously isn’t fit for purpose. I’m in the EU, we have proper consumer protection laws here.

The Mini is 17 months old, still under a 3-year high ed warranty and has just come back from servicing at an Apple retailer, which fixed a software problem that prevented the OS from loading, so it should be problem-free... right?

Do you think reimporting the whole music collection again, using the two iTunes settings I’ve disabled, would make iTunes retain its links? I have the server space. It’s a nightmare scenario, imagine that Turandot again, 55 tracks split into eight albums, by soloists, conductor, and orchestra, and iTunes’ and/or Mac OS search facilities not working properly. How would I find all the tracks and create playlists for everything? There’s a lot of CDs that would give me the same problems. I have a 50-CD set of the Berlin Philharmonic covering 100 years of recordings, trying to organise this into coherent playlists multiplies the Turandot problem many times over. It goes on. That’s why I switched to organising the music myself in the first place, I was getting migraines trying to find everything to create playlists and not listening to any music.

I’ve been running various Linux distros on a dedicated box for several months, but again, music is the obstacle to switching. I haven’t found products that do what Audio Hijack Pro (especially) and Fission do, on Linux. Everything else on that platform works for me.

Sorry about the length, but music is the most important thing my Macs do. I’m disabled and music matters a lot. Any tips, links or advice generally would be much appreciated. I don’t mind spending a reasonable amount of money to get something that’s reliable, because iTunes doesn’t seem to be it, although I wish it was.

TIA.