BeauBelle18
Level 1 (0 points)

Q: can't send mail

Why can't I send mail but can receive it? 

In account information my incoming server is p04-imap.mail.com and I am receiving my emails without problem.

However, every time I try to send an email I'm told iCloud is offline.  In account information my outgoing Mail Server (SMTP) simply says iCloud (iCloud offline).

My husbands MacBook is having the same problem.

Does anyone know how we can fix this?

MacBook Pro

Posted on Apr 11, 2014 4:01 AM

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BeauBelle18

Q: can't send mail

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  • Helpful answers

  • by BobRz,

    BobRz BobRz Apr 11, 2014 4:18 AM in response to BeauBelle18
    Level 5 (6,115 points)
    Apr 11, 2014 4:18 AM in response to BeauBelle18

    Check your mail provider's recommended settings (for example, gmail.com). It sounds like your SMTP server is set up incorrectly. Who's the provider?

  • by jamjar44,

    jamjar44 jamjar44 Apr 11, 2014 4:59 AM in response to BeauBelle18
    Level 1 (0 points)
    Apr 11, 2014 4:59 AM in response to BeauBelle18

    I'm having exactly the same issue. I have tried resetting the outgoing server settings (several times now) & then restarting Mail, but the problem persists. I have also just lost an email in the process of trying to save it to Drafts. Extremely tedious. There is definitely something fishy going on.

     

    One work around is to save your outgoing mail to drafts & use the iCloud online services to send mail (https://www.icloud.com/#mail)

  • by jamjar44,

    jamjar44 jamjar44 Apr 11, 2014 5:02 AM in response to BobRz
    Level 1 (0 points)
    Apr 11, 2014 5:02 AM in response to BobRz

    I have tried using all the Apple recommended settings, but to no avail...

  • by BobRz,

    BobRz BobRz Apr 11, 2014 5:05 AM in response to jamjar44
    Level 5 (6,115 points)
    Apr 11, 2014 5:05 AM in response to jamjar44

    You need the mail provider's setttings. Who's the provider?

  • by clover2306,

    clover2306 clover2306 Apr 11, 2014 5:17 AM in response to BeauBelle18
    Level 1 (8 points)
    iPhone
    Apr 11, 2014 5:17 AM in response to BeauBelle18

    similar problem, couldn't sync mail, was advised on the 9th April to remove btinternet mail account and re-add since then i have spent 2 days either on phone to bt or apple.  I can now send and receive emails but for some reason and apple couldn't explain why either i have now an extra sent folder and trash folder all mail is in a muddle.  Apple set up account as Account type is set as Yahoo! IMAP incoming mail server as imap.mail.yahoo.com and outgoing mail server (SMTP) as btinternet.com surely these should be the same. I don't understand why i have suddenly developed this problem as normally just clicking to add a Yahoo! account has set things correctly,  Any help would be appreciated.

    ps the extra trash and sent folders don't appear if i sign on though either the yahoo or bt website its only when using Mail!!!! very odd

  • by jamjar44,

    jamjar44 jamjar44 Apr 11, 2014 5:19 AM in response to BobRz
    Level 1 (0 points)
    Apr 11, 2014 5:19 AM in response to BobRz

    Appreciate your help RobRz. However, my mail provider is Apple & I have looked in detail at their troubleshooting pages (http://support.apple.com/kb/TS4002) & followed them to the letter...still the same problem.

     

    My next step will probably to delete my account from the OSX Mail app & start all over again, as it is working fine in the iCloud Web App.

  • by Dave4259,

    Dave4259 Dave4259 Apr 11, 2014 6:02 AM in response to jamjar44
    Level 1 (5 points)
    Apr 11, 2014 6:02 AM in response to jamjar44

    Sounds as though you have the same problem discussed in this thread:

    http://discussions.apple.com/message/25443290

     

    Do you use BT as your ISP, by any chance?

  • by BeauBelle18,

    BeauBelle18 BeauBelle18 Apr 11, 2014 3:05 PM in response to Dave4259
    Level 1 (0 points)
    Apr 11, 2014 3:05 PM in response to Dave4259

    You may all be interested to hear that I do now have an answer.  I made an appointment with the Genius Bar and went into Apple today.  Three different members of the team tried to fix my problem, each one more skilled than the previous one.  The final outcome is that it's not my problem its a problem with the server.  Apparently they are aware of it but it's not fixed yet so i'm still unable to send mail. 

    They deleated my account and started all over again as has been suggested above, but this didnt make any difference so you may not want to bother.

    I'm managing to function by using the internet to log into my email account via iCloud and can send and receive mail here.

    I'm hoping it's fixed by tomorrow but if not i've been given a number to call Apple.

  • by noonn,

    noonn noonn Apr 11, 2014 5:00 PM in response to BeauBelle18
    Level 1 (0 points)
    Apr 11, 2014 5:00 PM in response to BeauBelle18

    I have the same issue since this morning. SMTP is dead.

  • by jamjar44,

    jamjar44 jamjar44 Apr 11, 2014 5:57 PM in response to BeauBelle18
    Level 1 (0 points)
    Apr 11, 2014 5:57 PM in response to BeauBelle18

    Thanks for the info BeauBelle18. Good to know!

  • by noonn,

    noonn noonn Apr 12, 2014 9:47 AM in response to BeauBelle18
    Level 1 (0 points)
    Apr 12, 2014 9:47 AM in response to BeauBelle18

    I cleaned up my computer with Onyx and restarted. SMTP start working again. It might be corruped cache. I hope this helps.