oldcharliehoss
Level 1 (0 points)

Q: I have  5 and my wife has a 5c.  every time I send her a picture message it fails and I have to then send it as a text message.  What is the deal?

I have a 5 and my wife has a 5c.  When I send her a picture message it fails.  I then have to send it as a text message and it works.  This is completely annoying.  Why is this happening?  We both have imessage turned on. 

iPhone 5, iOS 7.1

Posted on Apr 11, 2014 6:54 AM

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oldcharliehoss

Q: I have  5 and my wife has a 5c.  every time I send her a picture message it fails and I have to then send it as a text m ... more

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  • by sterling r,

    sterling r sterling r Apr 13, 2014 1:42 PM in response to oldcharliehoss
    Community Specialists
    Apr 13, 2014 1:42 PM in response to oldcharliehoss

    Hello oldcharliehoss,

     

    It sounds like you are having trouble sending pictures via iMessage between 2 different Apple IDs on 2 separate devices. I recommend these troubleshooting steps from the article named:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling