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When i want to download an app in app store give me an error number and i could not down load.how i can solve this error number?

When i want to download an app in app store give me an error number and i could not down load.how i can solve this error number?

iPhone 5, iOS 7.1

Posted on Apr 11, 2014 8:36 AM

Reply
1 reply

Apr 13, 2014 11:47 AM in response to Amir.09395340646

Hi Amir.09395340646,


Welcome to the Support Communities!


What app are you trying to download? Is it iPhoto for iOS? What error message are you receiving? The first thing I would suggest is to log out of your iTunes Store account on your iPhone. Then restart the device and log in again.


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311?viewlocale=en_US


If the above did not resolve your issue, follow the troubleshooting steps in the article below.

The link includes the complete details and screenshots, but I've highlighted a few points for you:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.


- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.


- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.


- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.


- Try resetting (turning off and then on again) your Wi-Fi router


- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.


I hope this information helps ....


- Judy

When i want to download an app in app store give me an error number and i could not down load.how i can solve this error number?

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