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Itunes Video Streaming - Stutter & Crash

When I stream any TV show or movie from my Itunes library online, eventually the audio and video get out of sync, the video stutters and eventually stops and eventually the ipad crashes and reboots. This does not happen with any other streaming video app. I have tried closing all other apps, clearing out large amounts of storage space, etc., to no avail. What is wrong here? Any suggestions?


Thank you.

iPad (3rd gen) Wi-Fi, iOS 7.1

Posted on Apr 11, 2014 11:20 AM

Reply
2 replies

Apr 13, 2014 8:49 AM in response to kumasanx

Hello kumasanx,


It sounds like you are streaming videos with Home Sharing from your computer and it is not playing back correctly and your iPad quits unexpectedly. I would try these steps from the article named:


Troubleshooting Home Sharing

http://support.apple.com/kb/ts2972

4. Check your network connection

Home Sharing requires a home network with an active Internet connection. All the devices you want to use with Home Sharing need to be connected to your home network.

In addition, verify that:

  • All your devices are connected to the same router, if you have multiple routers. Using multiple routers may prevent discovery between these devices.
  • Your devices are not using a Virtual Private Network (VPN), or that they are all on the same VPN. A VPN may isolate the device and cause connectivity disruptions.
  • If you have a router set up with a guest network, make sure all devices are either connected to the guest network and devices on the guest network are allowed to communicate with each other, or switch all devices to the primary network on your router.
  • If your computer is asleep or shutdown, or iTunes is closed, there's no access to the shared iTunes library. Wake up or start the computer and open iTunes to regain access to that library.
  • Your router needs to be up-to-date. If you are using an AirPort or Time Capsule, learn about firmware updates. If you are using a router from another manufacturer, contact the manufacturer to inquire about available updates.

5. Check Firewall settings

If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:

  • Block all incoming connections
  • Allow only essential services

If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.

For more information on ports used by Apple products, see Well known TCP and UDP ports used by Apple software products.

6. Quit and reopen apps and iTunes

If connectivity issues persist, quit and reopen iTunes on your computer. Then, quit and reopen the apps on your iOS device.

Note that Home Sharing cannot transfer or stream audiobook content purchased from Audible.com. See Audible.com for information on using their content with multiple devices.

7. Restart your network router

Restart your home network router using the method recommended in documentation from the manufacturer. This may include disconnecting the power cord for thirty seconds or more.

Note: During this period, Internet services such as a VoIP-based phone will not work, and any additional routers may need to be reset in sequence.

Thank you for using Apple Support Communities.

Take care,

Sterling

Apr 13, 2014 10:01 AM in response to sterling r

Thank you for your reply.


To clarify, I'm not using home sharing, but am attempting to stream directly from Apple TV shows and movies that I have previously purchased, but are not currently stored on my iPad. This works flawlessly on my wife's iPad (previous generation) but has the described problem on mine. Also, this problem manifests independently of the network being used, whether home, work (which is fairly fast and occupied only by me), switch or modem recently reset or not. I'll also note that there are other functions for which my iPad seems slow, typing, changing apps, etc. often hang for several seconds to a minute before the iPad responds.


Thanks again for responding!

Itunes Video Streaming - Stutter & Crash

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