Kernel Panic Screen Reboots

Question

Kernel Panic Screen Reboots

Just a couple days ago I I was watching a video on Youtube, when all of a sudden I got a "Kernal Panic" error screen as seen here:

I kind of shrugged the error off as a fluke, since most blogs and forums that talk about MacbookPro Kernel Panics are rarities. That usually don't occur again, and if they do often because of either minor issues, or on the otherhand major issues. So thinking it wouldn't happen again I used my Macbook for a while without a problem. Decided to launch Mozilla and start browsing the web (which seemed to work fine for 15 mins or so), when all of a sudden I got a second Kernel Panic error. This happened while a specific webpage was loading up (not Youtube). So that scared me, heck this is a fairly new MacbookPro. I used it again for a bit, and decided to try an experiement. I browsed for a while, then tried to visit the same webpage that gave me the Kernel Panic just before, & bam it happened again for a 3rd time!

Ok so being a bit of a tech guru I decided to run these tests to make sure all is well with my machine:

- Booted into Safe Mode

- Ran Disk Utility under the Recovery Partition to verify the HDD Structure

- Checked HDD Smart status

- Ran TechToolPro v7 to do a thorough Disk Scan of every sector on the HDD

as well as a Video Memory test, and Memory Test.

- Booted into the Apple Hardware Test program to check my machine with the

extended test selected

- Verified and Repaired all Permissions errors

- Scanned my HDD with my antivirus ESET CyberSecurity

Every single one of the aforementioned checks I did came out fine. This all took hours to do... The only thing that is never okay so to speak is the permissions errors. Which have always listed a bunch of iTunes errors that show up, but never repair even when it says they did. But that's been that way for almost a year now. I believe there's another permissions error in there somewhere that's also always been there too though (which never repairs). Anyways the only thing I have noticed odd recently is our internet acting weird during the days this happened. Not just on my MacbookPro but on our iPhones too. We're all connected via WiFi, and have noticed some pages not loading, some videos pausing, server messages, 503 errors too I believe. I tried powering off our router and modem twice. But the Kernel Panics I mentioned earlier had still happened even after doing that.

My next step is to call our ISP to make sure all is well on their end. Seeing as I haven't had a Kernel Panic occur while doing anything else, ONLY while browsing the internet. Which I have read on some blogs can happen do to bad network packets. If I'm correct then that might be what has happened. But why in the **** would a MacbookPro restart due to a Kernel Panic error just because of some bad Internet packets coming in? I would have thought pages wouldn't load, not some oblivion style error that reboots the machine! Think about it the Kernel Panics didn't happen during any of my tests which took hours to complete. The antivirus scan alone took 7 hours, on my 750GB HDD. I'm actually writing this post from the very same MacbookPro right now. The only

things I have changed on my machine in the past two weeks was install a MAudio MBox Mini audio driver, iLoc License Key program, & install Pro Tools Express. All of which work hand in hand to make the external audio box work for recording vocals/music. The drivers and software are unsigned from what I recall... I had to disable the "Install Signed Applications Only" section of the Security panel in Mountain Lion before doing so. As far as I know they're the correct drivers for my Mountain Lion OS X 10.8.5. The other thing I installed a night or two before the issues started was the newest version of ESET antivirus which installs over the exsiting one. But they're good, I've done this many times and never had an issue. I think I did a Mozilla Firefox update once in the past two weeks too. But they're known for being really good on releases. I've also used my MacbookPro for two weeks since I first installed the external audio box (which connects via usb), and never had this happen. Btw these Kernel Panics happened while the external audio interface was disconnected. Again not something that happened before in two weeks since it's been disconnected many times. I'm positive my machine is fine something I can't really put my finger on made this happen, and I'm scared it will happen again while doing something important!

1. I don't know what to do... Is there something else I can check?

2. Should I still call my ISP to make sure all is well on their end?

3. & why the **** would a Kernel Panic happen due to simple Network Packets (internet) not being received correctly over wifi that would cause a sudden reboot?

Thank You

P.s.

I saved everyone of the Reports that came up after each of the 3 Kernel Panics happened. As per Apples little info about what the reports contain (bunch of garbled words and #'s), they mention to search it for a couple words that referr to serious hardware problems. I never found those words either while using notepad to scan them through.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Apr 11, 2014 12:33 PM

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Answer 1

Melophage

Level 5

7,213 points

Apr 11, 2014 12:39 PM in response to batmanvsjoker

batmanvsjoker,

have you ever replaced your MacBook Pro’s RAM? If so, do you still have its original RAM that you could reïnstall, to see if you can reproduce this crash by visiting the same Web page when the original RAM is installed? (The Apple Hardware Test is not able to detect all RAM faults.)

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Answer 2

Apr 11, 2014 1:11 PM in response to Melophage

No I have never replaced my laptop's ram. I did however purchase this 15" MacbookPro through Apple's own website as a refurbished unit. But it's been working absolutely fine for a year and a half now. I know their refurbs are just as good as new ones since they undergo the same tests. I was thinking that maybe this happened due to the now FAMOUS HEARTBLEED BUG roaming the internet. Which possibly had ISP's doing weird things with their internet services.

Any help is welcome, even if you can recommend a way to test my ram thorougly.

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Answer 3

nbar

Level 5

7,019 points

Apr 11, 2014 1:18 PM in response to batmanvsjoker

Can you please post a copy of the most recent kernel panic report?

Reply

Answer 4

BobRz

Level 5

6,138 points

Apr 11, 2014 1:23 PM in response to batmanvsjoker

You can use a program called Rember to give it a good memory test. More likely, it could be a kext loading from one of your programs, or your anti-virus software causing issues. Most of us here will recommend just using common sense on the Internet and not using AV software at all, since it often causes more problems than it fixes in addition to slowing your machine down. You may also want to post an etrecheck report here so we can see what all you're loading up.

http://www.etresoft.com/etrecheck

Reply

Answer 5

Apr 12, 2014 7:07 AM in response to nbar

@nbar

I had 3 Kernel Panics happen, here's my most recent error report. I've posted something else below the report for you to see starting in bold characters.

Interval Since Last Panic Report: 3530416 sec

Panics Since Last Report: 3

Anonymous UUID: -X-X-X-X-X-X-X-X-X-X-X-X-X-X-X-X-

Wed Apr 9 01:02:09 2014

panic(cpu 0 caller 0xffffff800144450e): "a freed zone element has been modified in zone: knote zone"@/SourceCache/xnu/xnu-2050.48.12/osfmk/kern/zalloc.c:219

Backtrace (CPU 0), Frame : Return Address

0xffffff80f18b3c20 : 0xffffff800141d636

0xffffff80f18b3c90 : 0xffffff800144450e

0xffffff80f18b3cd0 : 0xffffff8001443d52

0xffffff80f18b3db0 : 0xffffff8001756cc8

0xffffff80f18b3e20 : 0xffffff800175681e

0xffffff80f18b3f30 : 0xffffff8001756494

0xffffff80f18b3f60 : 0xffffff80017e94c3

0xffffff80f18b3fb0 : 0xffffff80014cf130

BSD process name corresponding to current thread: esets_daemon

Mac OS version:

12F45

Kernel version:

Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

Kernel slide: 0x0000000001200000

Kernel text base: 0xffffff8001400000

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

System uptime in nanoseconds: 4123056450738

last loaded kext at 173424539662: com.apple.filesystems.smbfs 1.8.4 (addr 0xffffff7f83830000, size 229376)

last unloaded kext at 183439963485: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f83723000, size 8192)

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.apple.filesystems.smbfs 1.8.4

com.apple.iokit.IOBluetoothSerialManager 4.1.7f2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.13.12

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.4.7fc4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.4.7fc4

com.apple.filesystems.autofs 3.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.GeForce 8.1.6

com.apple.driver.AppleSMBusPCI 1.0.11d1

com.apple.driver.AppleMuxControl 3.4.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AppleLPC 1.6.3

com.apple.driver.AppleUpstreamUserClient 3.5.12

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.SMCMotionSensor 3.0.3d1

com.apple.driver.AppleIntelHD4000Graphics 8.1.6

com.apple.driver.AppleIntelFramebufferCapri 8.1.6

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleIRController 320.15

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.5

com.apple.driver.AppleUSBHub 635.4.0

com.apple.driver.AppleSDXC 1.4.3

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleAHCIPort 2.6.6

com.apple.driver.AppleUSBEHCI 621.4.6

com.apple.driver.AppleUSBXHCI 635.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.8

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.8

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.4.7fc4

com.apple.iokit.IOAudioFamily 1.9.2fc7

com.apple.kext.OSvKernDSPLib 1.12

com.apple.iokit.IOSurface 86.0.4

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.nvidia.gk100hal 8.1.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOBluetoothFamily 4.1.7f2

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.AppleHDAController 2.4.7fc4

com.apple.iokit.IOHDAFamily 2.4.7fc4

com.apple.driver.IOPlatformPluginFamily 5.4.1d13

com.apple.NVDAResman 8.1.6

com.apple.driver.AppleSMC 3.1.5d4

com.apple.iokit.IOAcceleratorFamily 74.15

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 623.4.0

com.apple.driver.AppleUSBMergeNub 621.4.6

com.apple.driver.AppleUSBComposite 621.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.5

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.7.7

com.apple.iokit.IOUSBUserClient 630.4.4

com.apple.iokit.IO80211Family 530.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.5.1

com.apple.iokit.IOUSBFamily 635.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.8

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD7500BPKT, 750.16 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4

-------------------------------------------------------------------------------- ---------------------------------------------------------------------------

The previous 2 Kernel Panics I had happen to have something similar to the above report. Which I will post below, hoping that it may help you diagnose my issue. They'll be in two small excerpts, both of which I'd like you to notice starting with "Panic" under the date. There probably is other information of use to you within the excerpt too.

2nd Kernel Panic:

Tue Apr 8 18:24:50 2014

panic(cpu 4 caller 0xffffff8007ab8945): Kernel trap at 0xffffff8007d57927, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00000000005ef000, CR3: 0x0000000029247040, CR4: 0x00000000001606e0

RAX: 0xffffff801b8c07c8, RBX: 0x0000000000000000, RCX: 0xdeadbeefdeadbeef, RDX: 0xdeadbeefdeadbeef

RSP: 0xffffff80f918bd00, RBP: 0xffffff80f918bdb0, RSI: 0x000000004d4f5408, RDI: 0xdeadbeefdeadbeef

R8: 0xffffff80f918be78, R9: 0x000000000000005b, R10: 0xffffff801c6029c8, R11: 0x00000000ffffffff

R12: 0xffffff801b8c07b8, R13: 0x0000000000000000, R14: 0xffffff801c825c98, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff8007d57927, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000000005ef000, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address

0xffffff80f918b9a0 : 0xffffff8007a1d636

0xffffff80f918ba10 : 0xffffff8007ab8945

0xffffff80f918bbe0 : 0xffffff8007acebfd

0xffffff80f918bc00 : 0xffffff8007d57927

0xffffff80f918bdb0 : 0xffffff8007d572fa

0xffffff80f918be20 : 0xffffff8007d568db

0xffffff80f918bf30 : 0xffffff8007d56494

0xffffff80f918bf60 : 0xffffff8007de94c3

0xffffff80f918bfb0 : 0xffffff8007acf130

BSD process name corresponding to current thread: esets_proxy

1st Kernel Panic:

Tue Apr 8 18:06:30 2014

panic(cpu 4 caller 0xffffff800684450e): "a freed zone element has been modified in zone: knote zone"@/SourceCache/xnu/xnu-2050.48.12/osfmk/kern/zalloc.c:219

Backtrace (CPU 4), Frame : Return Address

0xffffff80f7ebbc20 : 0xffffff800681d636

0xffffff80f7ebbc90 : 0xffffff800684450e

0xffffff80f7ebbcd0 : 0xffffff8006843d52

0xffffff80f7ebbdb0 : 0xffffff8006b56cc8

0xffffff80f7ebbe20 : 0xffffff8006b5681e

0xffffff80f7ebbf30 : 0xffffff8006b56494

0xffffff80f7ebbf60 : 0xffffff8006be94c3

0xffffff80f7ebbfb0 : 0xffffff80068cf130

BSD process name corresponding to current thread: esets_proxy

Thank you all very much for your time, I will look into the other suggested methods of diagnosing my laptop in the meantime. Too bad I don't have Apple Care... Hope this issue can be resolved. I'm currently studying and my pockets can't take another hit right now. Like I said before I kind of kept away from using my laptop ever since I got the 3 Kernel Panics. Other then when I tested everything out as I mentioned in my first post that started this thread. But I have however began using my laptop since yesterday to post this, and browse a bit to see if the Kernel Panic would persist. I haven't had a Kernel Panic so far... One thing I did notice is the reports mention something about "Panic CPU," and "BSD process name: Eset" in all three reports. Not exactly in those words I just wrote (since each report differs). But it does lead me to think either I have a cpu issue, or the recent install of the new version of Eset I put on my machine this week has something to do with it? Again I'm no expert at reading these reports so I can't say for certain. And if it was some sort of bug in the new version of Eset antivirus, maybe the constant auto update feature of the program fixed/patched it. Which could be why I haven't experienced another Kernel Panic. Just throwing out some ideas...

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Answer 6

BobRz

Level 5

6,138 points

Apr 12, 2014 7:17 AM in response to batmanvsjoker

The first thing to do when trying to fix one of these is to eliminate non-Apple kernel extensions. You have three. I'd suggest using whatever uninstall program the software developer supplie to get rid of them. Just dragging items to the trash leaves pieces behind.

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.paceap.kext.pacesupport.snowleopard 5.9.1

Reply

Answer 7

nbar

Level 5

7,019 points

Apr 12, 2014 8:57 PM in response to batmanvsjoker

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.paceap.kext.pacesupport.snowleopard 5.9.1

Uninstall the software associated with these drivers according to the developer's instructions in descending order (IE, the ESET AV software first). Often, kernel panics are caused by third party kernel extensions which are either deprecated or incompatible.

More useful information on kernel panics:

Resolving Kernel Panics - The X Lab

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Answer 8

Apr 14, 2014 1:31 PM in response to nbar

@BobRz & @NBar

Turns out I may have hit the needle on the head of the cause for my kernel panic problem! Check out the following short thread here:

https://forum.eset.com/topic/2102-process-crash/

Seems like the latest version of Eset that was released (which I did install prior to this issue occuring), has been causing problems for other people too. The only thing is I haven't had a kernel panic since this issue began. Mind you like I said I've stayed away from using my Macbook much. But for the past couple of days I've been using it for hours upon hours without an issue. I'm wondering if some sort of natural update (which the program does do many times per day), has probably corrected the problem? Maybe not as per what you can read on the link above. I still haven't uninstalled Eset, but give the link a quick read and let me know what you think.

Thanks for your time friends!

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