Verociraptor
Level 1 (0 points)

Q: Mail is completely frozen

Hi,

 

I was working when my Mail completely froze.

I can't click anywhere in de menu or the mailbox.

 

I tried closing and opening it. I also shut down the computer twice. Nothing !

 

I got a Mail doesn't respond when i go on the application.

 

Does somebody have and idea of what I can do to fox this ?

 

Thank you

iMac, OS X Mountain Lion (10.8.5), Mail problems

Posted on Apr 11, 2014 12:14 PM

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Verociraptor

Q: Mail is completely frozen

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Apr 11, 2014 12:19 PM in response to Verociraptor
    Level 8 (42,122 points)
    Mac OS X
    Apr 11, 2014 12:19 PM in response to Verociraptor

    Force Quit .

     

    Press command + option + esc keys together at the same time for 3 seconds.  Wait.

     

    When Force Quit window appears, select Mail, if not already.

    Press Force Quit button at the bottom of the window.       Wait.

     

    Mail will quit.

     

    Restart.

     

    http://support.apple.com/kb/HT3411

  • by Verociraptor,

    Verociraptor Verociraptor Apr 11, 2014 12:25 PM in response to dominic23
    Level 1 (0 points)
    Apr 11, 2014 12:25 PM in response to dominic23

    No that didin't do the trick...

    Once I opened it after the force quit it was still frozen and I can't click on anything.

  • by Eric Root,

    Eric Root Eric Root Apr 11, 2014 12:29 PM in response to Verociraptor
    Level 9 (74,160 points)
    iTunes
    Apr 11, 2014 12:29 PM in response to Verociraptor

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

  • by Verociraptor,

    Verociraptor Verociraptor Apr 11, 2014 12:50 PM in response to Eric Root
    Level 1 (0 points)
    Apr 11, 2014 12:50 PM in response to Eric Root

    I can't setup a new account because i can't access anything, not even the menu options.

     

    I tried booting in Safe Mode but Mail is still jammed 

     

    I will try deleting the third party application but that will be a very long process. I guess it's worth a try...

  • by Eric Root,

    Eric Root Eric Root Apr 11, 2014 1:32 PM in response to Verociraptor
    Level 9 (74,160 points)
    iTunes
    Apr 11, 2014 1:32 PM in response to Verociraptor

    The new account was a new user, not a Mail account.

     

    Try running this program and then copy and paste the output in a reply. Please use copy and paste as screen shots can be hard to read.

     

    Etrecheck – System Information

  • by Linc Davis,

    Linc Davis Linc Davis Apr 11, 2014 2:03 PM in response to Verociraptor
    Level 10 (208,037 points)
    Applications
    Apr 11, 2014 2:03 PM in response to Verociraptor

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.