7 Replies Latest reply: Apr 13, 2014 7:04 AM by Eric Root
adonh Level 1 (0 points)

Hello I am new to MAC and received my new MAC Air yesterday. I am moving from a Windows XP computer and going through the setup. I installed Microsolf Office 365 for MAC and used the migration assistant to move my office anfiles that ran through the night. This moring it appears the files transferred fin and everything was workig. I shut the MAC down to install a keyboard and monitor and when i started back up I had 3 user choice to log in wiyh. One was the user account that I had set up when I fiirst got the MAC, one was an Administer user, and the other was the username that had been on the old windows PC. I assumed this was transferred during the file migration. I tried to log in under this user account but when I entered the password I had used on the windows computer it woulld accept it. I could log in withe the MAC user account that I had set up but under this user account I cannot find the file files that are were moved to the MAC. My questions is that what happens in the file and settings migration. Is there a way ro reset the password with the user name from my old windows PC. I was bale to set a pasword for administratoe but stil cann ot the the files that were moved.


Thanks for any assistance



Windows XP, update itunes
  • ivansky Level 2 (265 points)

    Hi Don.  If you have the administrative password for your Mac, you can go into System Preferences and reset the password for any users on your system.  Then you can log in to that account and see if the files are there.


    This article has some more information.




    Hope that helps.


  • R C-R Level 6 (17,400 points)

    Apple's Migration Assistant will only migrate files from a Mac to another Mac, so I am puzzled by your comment that you used migration assistant to move your Office files onto the MacBookAir. Can you explain more about that?


    Also, to confirm how many user accounts are on the Mac, in Finder please hold down the command & shift keys & press the G key. In the window that pops up, press the / key (the one with the question mark also on it) & then press return. This should take you to the root level of the startup drive.


    You should see several items, one of which should be a folder named "Users." Open that folder & make a note of how many user accounts are listed there & their names. One should be named "Shared." It is not actually a user account. The others should correspond to the choices you see when starting up the Mac.


    Are they the same?

  • Eric Root Level 9 (50,304 points)
  • adonh Level 1 (0 points)

    Here is thye link with details and the download to migrate from Windoiws to MAC




  • Eric Root Level 9 (50,304 points)

    If you still haven't gotten this straight, you might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. You can link to this one.

  • adonh Level 1 (0 points)

    I was able to reset the password for the one user that would not open and I am able to log in a nd work with the migrated files. But now every few minutes I get a drop down with message like this "Mail wants to use the login keychain please enter keycahin password" I enter the password that I reset and the drop down goes away. Then another drop down appears, "Keychain wants to use the login keychain enter password. I enter thye reset password and it goes away. But they pop up agian and again. This dies not happen on the other usewr account or the administrator account. I read something that I need to change the keychain password, but I have not found any instructions to do this.


    Thanks for any help

  • Eric Root Level 9 (50,304 points)