Hi Apple! My iphone 4g has restored and I can't retrieve the account. I have tried the password renewal that will be send on my mail but unfortunately my mail has been deactivated also.what is your solution for this kind of cases? This is so unfair.

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Level 1

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Hi Apple! My iphone 4g has restored and I can't retrieve the account. I have tried the password renewal that will be send on my mail but unfortunately my mail has been deactivated also.what is your solution for this kind of cases? This is so unfair.

iPhone 4, iOS 7.1

Posted on Apr 11, 2014 6:37 PM

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Answer 1

AnaMusic

Level 9

57,562 points

Apr 11, 2014 6:38 PM in response to ephraim255

Welcome to the user to User Technical Support Forum provided by Apple.

Clearly state your Issue and the Troubleshooting Steps you have tried to Resolve it.

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Answer 2

ssschmidt

Level 5

5,444 points

Apr 11, 2014 6:43 PM in response to ephraim255

http://support.apple.com/kb/HT5312

If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)

If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

HTH

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