HT201363: About Apple ID security questions

Learn about About Apple ID security questions

Marissabeatte

Level 1 (0 points)

Q: I forgot my security question answers and when I set them up they didn't give me the option to give an alternate back up email to send the answers to if I forgot them. What do I do to be able to reset my account without a rescue email address?

I forgot my security question answers and when I set them up they didn't give me the option to give an alternate back up email to send the answers to if I forgot them. What do I do to be able to reset my account without a rescue email address?

Posted on Apr 11, 2014 6:13 PM

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Q: I forgot my security question answers and when I set them up they didn't give me the option to give an alternate back up email to ... more

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by Niel,

Niel Apr 11, 2014 6:15 PM in response to Marissabeatte
Level 10 (314,599 points)

Mac OS X

Apr 11, 2014 6:15 PM in response to Marissabeatte

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

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HT201363: About Apple ID security questions

Q: I forgot my security question answers and when I set them up they didn't give me the option to give an alternate back up email to send the answers to if I forgot them. What do I do to be able to reset my account without a rescue email address?

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by Niel,

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