HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Tinaran66
Level 1 (1 points)

Q: I'm unable to remember the answers to my security questions

I'm unable to remember the answers to my security questions and the email address I used is no longer active as it was a yahoo email that I had before I owned a iPad does anyone know how I can change this? I would like to use my iTunes card to purchase some music  but can't get past the security question as it sends the reset to an inactive email.

iPad 2, iOS 7.1

Posted on Apr 11, 2014 8:07 PM

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Tinaran66

Q: I'm unable to remember the answers to my security questions

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  • by ssschmidt,

    ssschmidt ssschmidt Apr 11, 2014 8:08 PM in response to Tinaran66
    Level 5 (4,820 points)
    Apr 11, 2014 8:08 PM in response to Tinaran66

    http://support.apple.com/kb/HT5312

     

     

    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)

     

     

    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

     

     

    HTH