elrohiremre
Level 1 (5 points)
iTunes

Q: genieo.completer trojan

I really nead your help. Whenever i open my mac my memory start to decrease. When i open activity monitor i see a process called as "installer" which fullfill my memory. When i look at the files that installer runs i see this one

com.genieoinnovation.installer/Completer.app/Contents/MacOS/Installer

However i can't see any app called as completer.app. I saw a app called IM Uninstaller. I click it and asked me if i want to uninstall software but i don't trust it so i close it and move this app to trash. How can i remove this malware?

 

Thank you

MacBook Pro with Retina display

Posted on Apr 12, 2014 6:04 AM

by dominic23,Solvedanswer
dominic23 dominic23
Level 8 (42,122 points)
Mac OS X
A:

Remove Genieo

 

 

http://www.thesafemac.com/arg-genieo/

Posted on Apr 12, 2014 6:12 AM

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elrohiremre

Q: genieo.completer trojan

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  • by thomas_r.,

    thomas_r. thomas_r. Jan 13, 2015 4:46 PM in response to anthonybuchanan
    Level 7 (30,944 points)
    Mac OS X
    Jan 13, 2015 4:46 PM in response to anthonybuchanan

    anthonybuchanan wrote:

     

    Go into Safari Preferences, then to Extensions. I found the problem there under third party. I uninstalled it. Problem solved.

     

    That is not sufficient to remove Genieo, and in particular, that does not in any way address the Completer app that is being discussed here.

  • by anthonybuchanan,

    anthonybuchanan anthonybuchanan Jan 13, 2015 4:49 PM in response to thomas_r.
    Level 1 (0 points)
    Jan 13, 2015 4:49 PM in response to thomas_r.

    posted in wrong area... this was meant for Installer, Completer pop up. was trying to delete the post after I made it.

  • by thomas_r.,

    thomas_r. thomas_r. Jan 13, 2015 5:29 PM in response to anthonybuchanan
    Level 7 (30,944 points)
    Mac OS X
    Jan 13, 2015 5:29 PM in response to anthonybuchanan

    anthonybuchanan wrote:

     

    posted in wrong area... this was meant for Installer, Completer pop up.

     

    Yes, and it would still be incorrect advice for any discussion involving an Installer or Completer pop-up message. Those messages only appear once Genieo is already installed on the system, and removing the Genieo browser extension (Omnibar) is not sufficient to fix that.

  • by LSwihart,

    LSwihart LSwihart Nov 14, 2015 8:49 AM in response to thomas_r.
    Level 1 (0 points)
    Nov 14, 2015 8:49 AM in response to thomas_r.

    What is the best way to get rid of this malware ?

     

    Can someone post a howto or guide. I have noticed this is a nasty one. I never installed this on my computer, it just showed up and looks like its part of a larger issue where it is getting installed through infected web servers/sites via thread injection in Chrome/Safari/Firefox. 

     

    I can't believe what I am seeing on multiple systems using opensnoop to watch what browsers are doing and how many sites are infected.

     

    I don't want to upgrade to 10.11 as this has lots of issues and I don't want SIP. I would like a Yosemite fix for this!!!

     

    I personally think this was one of the big reasons for apple pushing out El Capitan (MacOS 10.11.x) so fast and SIP etc.

     

    If anyone would like to debug this w/ me and find a way to protect our systems against this since Apple is not let me know. I have core dumps, and have gathered quite a bit of information about this.  I have actually witnessed via dtrace this thread injection. Our systems are basically rootkitted at this point and there could be all sorts of infected areas in the OS.

  • by gail from maine,

    gail from maine gail from maine Nov 14, 2015 1:27 PM in response to LSwihart
    Level 7 (27,065 points)
    iCloud
    Nov 14, 2015 1:27 PM in response to LSwihart

    Follow the instructions provided in the 2nd post on this thread....

     

    GB

  • by indalay1746,

    indalay1746 indalay1746 Jan 15, 2016 11:32 AM in response to elrohiremre
    Level 1 (0 points)
    Jan 15, 2016 11:32 AM in response to elrohiremre

    hi, I too had genie.com picked up on my Mac my Bitdefender Virus scanner found it,  It tried to contain it,  but it didn't work, so i frantically started deleting anything I could find on that date.... I know dumb..... well the only problem I have now is...when ever I try to install a download from other than App store it won't let me,  saying it is corrupted .  i have ran scans on these  so far total of 4 , nothing found.  I spoke with the people that put the apps on, did everything i could, still nothing.  went to systems, privacy. disabled virus, set download from anywhere. etc.  still won't 

    So I think I must have deleted an operating system file that will not let me complete the downloads.

     

    any ideas

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