genieo.completer trojan

Question

Level 1

8 points

genieo.completer trojan

I really nead your help. Whenever i open my mac my memory start to decrease. When i open activity monitor i see a process called as "installer" which fullfill my memory. When i look at the files that installer runs i see this one

com.genieoinnovation.installer/Completer.app/Contents/MacOS/Installer

However i can't see any app called as completer.app. I saw a app called IM Uninstaller. I click it and asked me if i want to uninstall software but i don't trust it so i close it and move this app to trash. How can i remove this malware?

Thank you

MacBook Pro with Retina display

Posted on Apr 12, 2014 6:04 AM

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Answer 1

Best reply

dominic23

Level 10

83,910 points

Apr 12, 2014 6:12 AM in response to elrohiremre

Remove Genieo

http://www.thesafemac.com/arg-genieo/

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Answer 2

elrohiremre Author

Level 1

8 points

Apr 12, 2014 6:50 AM in response to dominic23

I applied that removel way. However i have few questions about steps;

1-)i do not have any genione app so i couldn't quit it

2-)I couldn't find /private/etc/launchd.conf (Whether i restart my mac)

3-)I only have these;

/Library/Application Support/com.genieoinnovation.Installer/

~/Library/LaunchAgents/com.genieo.completer.download.plist

~/Library/LaunchAgents/com.genieo.completer.update.plist

So i delete only these 3.

I hope my problem is solved but im considering if this malware can take any password in keychain or credit card info.

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Answer 3

dominic23

Level 10

83,910 points

Apr 12, 2014 9:51 AM in response to elrohiremre

Your problem is solved

elrohiremre wrote:

this malware can take any password in keychain or credit card info.

No.

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Answer 4

Apr 19, 2014 5:59 AM in response to elrohiremre

Had the exact same problem .. deleting the folder User/Library/Application Support/com.genioinnovation.installer did the trick

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Answer 5

Apr 21, 2014 9:50 PM in response to SegaAlcabasa

Was you problem solved?I am facing the same issue. Please post if its solved. Appreciate your help.

Thank you.

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Answer 6

Apr 21, 2014 9:50 PM in response to AishwaryaSawant

Also it it ok to delete the folder /Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer

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Answer 7

Apr 21, 2014 9:52 PM in response to AishwaryaSawant

Use the link provided by dominic23.

Cheers,

GB

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Answer 8

thomas_r.

Level 7

31,989 points

Apr 22, 2014 6:13 AM in response to AishwaryaSawant

Follow the instructions at the link that was posted previously.

Note that it is perfectly OK to delete that file you refer to, but it's also fairly pointless. That is only a small part of this adware, and if you follow the directions at that link, you'll be removing the entire com.genieoinnovation.Installer folder (among other things).

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Answer 9

Apr 22, 2014 12:05 PM in response to thomas_r.

Thats great.

The problem has been solved. I just had to delete the mentioned file and it worked. This is what was stated in the link.

Thank you so much for your help.

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Answer 10

Jan 8, 2015 9:36 AM in response to SegaAlcabasa

Thanks to all, this seems to have solved my problem also.

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Answer 11

olma

Level 1

4 points

Jan 9, 2015 8:28 AM in response to thomas_r.

Question: I did the following - "deleting the folder User/Library/Application Support/com.genioinnovation.installer did the trick"

AND followed it up by running AdWare Medic (per thesafemac.com). Is there another step I should take?

OS X 10.9.5

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Answer 12

olma

Level 1

4 points

Jan 9, 2015 8:29 AM in response to AishwaryaSawant

Per thesafemac.com, I ran AdWare Medic and it still found some adware, AFTER I removed that folder. Good luck.

OS X 10.9.5

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Answer 13

thomas_r.

Level 7

31,989 points

Jan 9, 2015 8:39 AM in response to olma

olma wrote:

Is there another step I should take?

Not if the problem is now gone.

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Answer 14

Jan 13, 2015 4:44 PM in response to thomas_r.

Go into Safari Preferences, then to Extensions. I found the problem there under third party. I uninstalled it. Problem solved.

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Answer 15

thomas_r.

Level 7

31,989 points

Jan 13, 2015 4:46 PM in response to anthonybuchanan

anthonybuchanan wrote:

Go into Safari Preferences, then to Extensions. I found the problem there under third party. I uninstalled it. Problem solved.

That is not sufficient to remove Genieo, and in particular, that does not in any way address the Completer app that is being discussed here.

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