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My iPad stopped sending emails but will receive them. The error message says password or username is incorrect. It is the same as all my other devices. Can anyone help?

My IPad cannot send email although they are received okay. This stopped when I changed my password. I have deleted the account and resubmitted it 4 times and the results are the same. I have the same username and password on my iPod, cell phone and PC and they all work correctly. Can anyone assist?

iPad, iOS 7.1

Posted on Apr 12, 2014 11:38 AM

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Posted on Apr 12, 2014 11:44 AM

Check the outgoing mail server setting. Make sure that your username and password are in there.


Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

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Question marked as Best reply

Apr 12, 2014 11:44 AM in response to Mississauga Bob

Check the outgoing mail server setting. Make sure that your username and password are in there.


Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

Apr 12, 2014 2:54 PM in response to Mississauga Bob

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899


Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/


Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/


Using a POP account with multiple devices

http://support.apple.com/kb/ht3228


iOS: Adding an email account

http://support.apple.com/kb/HT4810


iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account

http://support.apple.com/kb/ht1694


iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync

http://support.apple.com/kb/TS1944


Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/


Why Does My iPad Say “Cannot Connect to Server”?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html


How to Delete Email on the iPad

http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm


How to Mass Delete Emails from iPhone and iPad Inbox (with video)

http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/


How to add, send and open iPad email attachments

http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html


How to Sync Contacts with Your iPad Using iTunes

http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html


iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621


iCloud: Create a group and add contacts to it

http://support.apple.com/kb/PH2667


eMail Groups - You can use a third party app that many users recommend.

MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8


iPad Mail

http://www.apple.com/support/ipad/mail/


Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/


Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.


How to delete an email account on your iPad

http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html


 Cheers, Tom 😉

My iPad stopped sending emails but will receive them. The error message says password or username is incorrect. It is the same as all my other devices. Can anyone help?

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