I just added a Epson printer to my network and ran into a problem with a portion of the software. Called Epson support. The tech asked me to restart my computer. Did that, however, for about 1 hr I've been looking at the spinning ball with the Apple logo on my screen. Is there something else I should be doing?
iMac, OS X Mavericks (10.9.1)
You can attempt to reset Intel iMac SMC and PRAM resets each 2-3 times if necessary.
Barry ...
Shut down your Mac by pressing power button down until the screen goes black. Wait ten seconds then turn it back on.
If the Mac starts up as it should, the printer problem may be related to your current Mavericks OS X v10.9.1 (according to your profile).
If that is correct, updating your system software may help the printer problems.
Click Software Update from your Apple drop down menu top left in your screen.
Latest Mavericks version is v10.9.2.
No joy. Still end up with spinning ball and logo. My profile is wrong, I am running v10.9.2
Again no joy. I'm not getting the second startup sound when I do a PRAM reset. I'm assuming it should happen within 15 secs of the first one.
Restore OS X using OS X Recovery > OS X Mavericks: Reinstall OS X
Tell us what year your iMac is and how much RAM it has installed please.
Not good news - I attempted to restore OS X but it failed indicating there is a problem with my internal HD. There was some info about using disk utility to repair, but the system took me to installing OS X which is taking about 50 minutes. I'm hoping this will get me back on line but it might be without files because another message said restore from my Time Machine backup. I'm getting a bit concerend about what is going on. Is what is happening the normal routine for this situation?
My iMac is late 2009 and the RAM memory is maxed out for this model.
Reinstalling OS X takes about 45 minutes to an hour on a high speed broadband connection.
I attempted to restore OS X but it failed indicating there is a problem with my internal HD
If the restore fails, shut down your Mac.
Then startup again while holding down the Command + R keys.
From there you can access the built in utilities, "Disk Utility", to repair the startup disk.
32 GB of RAM? Open Disk Utility and check the S.M.A.R.T. status of the internal HD, if it's anything but Verified, then the HD is a goner and needs to be replaced. It should go without saying that the first thing you should do is back up.
Thanks to both of you for your help. My HD has been restored and passed verification. Not sure what caused this problem, but it's a relief everything worked out OK.
Your welcome, although I'm not sure what solved your problem.
takes long time to restart iMac
