I keep trying to sign in to FaceTime on my MacBook Pro. It asks for my Apple ID and password and signs me in, then it asks whether I would like to use my phone number or email. Regardless of what I select, when I hit next, it shoots me back to the page asking for my Apple ID and password. Has anyone else had this issue or can anyone shed some light on this?
MacBook Pro, OS X Mavericks (10.9.2)
4/12/17 19:34:49.000 kernel[0]: AppleCamIn::power_on_hardware
4/12/17 19:34:49.943 AppleCameraAssistant[309]: StartHardwareStream: creating frame receiver: 1280 x 720 (420v) [12.00,29.97]fps
4/12/17 19:34:59.766 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: NC Disabled: NO
4/12/17 19:34:59.772 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: DND Enabled: NO
4/12/17 19:34:59.773 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: Updating enabled: YES (Topics: (
"com.apple.private.ids"
))
4/12/17 19:34:59.818 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
4/12/17 19:34:59.834 com.apple.SecurityServer[75]: Session 100036 created
4/12/17 19:35:04.098 logind[89]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100036
4/12/17 19:35:04.098 logind[89]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2
4/12/17 19:35:04.099 IMRemoteURLConnectionAgent[554]: SACShieldWindowShowing:925: ERROR: NULL response
4/12/17 19:35:22.654 identityservicesd[230]: [Warning] Registration failed for Registration info (0x7ff67ad3cf10): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: FaceTime] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)] (Error: 31)
4/12/17 19:35:22.655 identityservicesd[230]: [Warning] Registration failed for Registration info (0x7ff67ad3cf10): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: FaceTime] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)] (Error: 31)
4/12/17 19:35:22.657 identityservicesd[230]: [Warning] Failed, server registration unsupported => Disabling service
4/12/17 19:35:22.657 identityservicesd[230]: [Warning] Failed, server registration unsupported => Disabling service
4/12/17 19:35:22.657 identityservicesd[230]: [Warning] Server denied registration support
4/12/17 19:35:22.658 identityservicesd[230]: [Warning] Server denied registration support
4/12/17 19:35:22.659 identityservicesd[230]: [Warning] Needs deletion: NO (Registration info (0x7ff67ad3cf10): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: FaceTime] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)])
4/12/17 19:35:22.660 identityservicesd[230]: [Warning] Needs deletion: NO (Registration info (0x7ff67ad3cf10): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: FaceTime] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)])
4/12/17 19:35:22.668 identityservicesd[230]: [Warning] Registration failed for Registration info (0x7ff67d13d600): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: Calling] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)] (Error: 31)
4/12/17 19:35:22.675 identityservicesd[230]: [Warning] Registration failed for Registration info (0x7ff67d13d600): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: Calling] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)] (Error: 31)
4/12/17 19:35:22.679 identityservicesd[230]: [Warning] Failed, server registration unsupported => Disabling service
4/12/17 19:35:22.679 identityservicesd[230]: [Warning] Failed, server registration unsupported => Disabling service
4/12/17 19:35:22.680 identityservicesd[230]: [Warning] Server denied registration support
4/12/17 19:35:22.680 identityservicesd[230]: [Warning] Server denied registration support
4/12/17 19:35:22.681 identityservicesd[230]: [Warning] Needs deletion: NO (Registration info (0x7ff67d13d600): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: Calling] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)])
4/12/17 19:35:22.682 identityservicesd[230]: [Warning] Needs deletion: NO (Registration info (0x7ff67d13d600): [Registered: NO] [Type: AppleID] [Device Name: Kirsty’s MacBook Air] [Service Type: Calling] [Env: (null)] [Main ID: kirstymiji2@gmail.com] [Phone Number: kirstymiji2@gmail.com] [AppleID: kirstymiji2@gmail.com] [UserID: E:kirstymiji2@gmail.com] [C2K: YES] [Push Token: <ffcef2df f25f40fa 0548d53c 4e883323 8628515a 0bcbaf5d bee960f1 fc05d8b6>] [Region ID: R:GB] [Base Number: +440000000000] [URIs: ()] [Candidates: (kirstymiji2@gmail.com)] [Auth Cert: 0x7ff67d197200] [Reg Cert: 0x0] [Profile ID: D:8339885875] [Auth User ID: D:8339885875] [Heartbeat Date: (null)])
4/12/17 19:35:22.690 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: NC Disabled: NO
4/12/17 19:35:22.696 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: DND Enabled: NO
4/12/17 19:35:22.696 identityservicesd[230]: <IMMacNotificationCenterManager: 0x7ff67af3bd60>: Updating enabled: YES (Topics: (
))
4/12/17 19:35:31.785 FaceTime[525]: [Warning] Error from SecKeychainFindGenericPassword: -25293
4/12/17 19:35:32.227 spindump[345]: Saved spin report for FaceTime version 3.0 (2300) to /Library/Logs/DiagnosticReports/FaceTime_2017-04-12-193532_Kirstys-MacBook-Air. spin
Please log out or restart the computer and try again.
Tried both and neither one worked. Still have the exact same issue.
I have the same issue on my iPad3 trying to sign in to FaceTime. Turn off and restart did not resovle the problem. I was able to login to my account on Apple.com so I know the AppleID and associated password works.
Anyone else has the same problem???
Enable "Set date and time automatically" in Data & Time preferences/System Preferences to automatically fixed my issue
I just installed the Factime update, which was offered today, noting that it would get rid of connection problems, which I did have massively in the past.
Now I have the updated app and logging in hangs, it is just spinning endlessly and never is able to log in.
I really don't know, what Apple all changed in the Facetime set up on their servers in the past, but fact is for me, that it used to work very well until just before christmas 2013. Ever since then, it drives me crazy and is the most unreliable piece of Apple software, that I ever used!
Thank God for iChat, that always works;-)
That didn't work for me.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
4/15/14 12:10:06.031 PM com.apple.SecurityServer[25]: Killing auth hosts
4/15/14 12:10:06.031 PM com.apple.SecurityServer[25]: Session 100033 destroyed
4/15/14 12:10:06.034 PM com.apple.SecurityServer[25]: Session 100035 created
4/15/14 12:10:06.496 PM com.apple.SecurityServer[25]: Session 100036 created
4/15/14 12:10:21.352 PM com.apple.SecurityServer[25]: Killing auth hosts
4/15/14 12:10:21.352 PM com.apple.SecurityServer[25]: Session 100032 destroyed
4/15/14 12:10:22.327 PM identityservicesd[201]: [Warning] Registration failed for Registration info (0x7fb9ad30c750): [Registered: NO] [Type: AppleID] [Device Name:**************] [Service Type: FaceTime] [Env: (null)] [Main ID: *********] [Phone Number: *****************] [AppleID: ******************] [UserID: E:******************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)] (Error: 31)
4/15/14 12:10:22.332 PM identityservicesd[201]: [Warning] Registration failed for Registration info (0x7fb9ad30c750): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: FaceTime] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)] (Error: 31)
4/15/14 12:10:22.333 PM identityservicesd[201]: [Warning] Failed, server registration unsupported => Disabling service
4/15/14 12:10:22.333 PM identityservicesd[201]: [Warning] Failed, server registration unsupported => Disabling service
4/15/14 12:10:22.334 PM identityservicesd[201]: [Warning] Server denied registration support
4/15/14 12:10:22.334 PM identityservicesd[201]: [Warning] Server denied registration support
4/15/14 12:10:22.338 PM identityservicesd[201]: [Warning] Needs deletion: NO (Registration info (0x7fb9ad30c750): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: FaceTime] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)])
4/15/14 12:10:22.341 PM identityservicesd[201]: [Warning] Needs deletion: NO (Registration info (0x7fb9ad30c750): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: FaceTime] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)])
4/15/14 12:10:22.346 PM identityservicesd[201]: [Warning] Registration failed for Registration info (0x7fb9aae47330): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: Calling] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:randon007@gmail.com] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)] (Error: 31)
4/15/14 12:10:22.348 PM identityservicesd[201]: [Warning] Registration failed for Registration info (0x7fb9aae47330): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: Calling] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)] (Error: 31)
4/15/14 12:10:22.349 PM identityservicesd[201]: [Warning] Failed, server registration unsupported => Disabling service
4/15/14 12:10:22.349 PM identityservicesd[201]: [Warning] Failed, server registration unsupported => Disabling service
4/15/14 12:10:22.350 PM identityservicesd[201]: [Warning] Server denied registration support
4/15/14 12:10:22.350 PM identityservicesd[201]: [Warning] Server denied registration support
4/15/14 12:10:22.353 PM identityservicesd[201]: [Warning] Needs deletion: NO (Registration info (0x7fb9aae47330): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: Calling] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)])
4/15/14 12:10:22.356 PM identityservicesd[201]: [Warning] Needs deletion: NO (Registration info (0x7fb9aae47330): [Registered: NO] [Type: AppleID] [Device Name: **************] [Service Type: Calling] [Env: (null)] [Main ID: **************] [Phone Number: **************] [AppleID: **************] [UserID: E:**************] [C2K: YES] [Push Token: <1d90d13c 020ba97b 02bf3cbc d7d6efd5 ec14e940 b40e74fa 457e3ff1 8079bdb8>] [Region ID: R:US] [Base Number: +18087547193] [URIs: (null)] [Candidates: (
"+18087547193"
)] [Auth Cert: 0x7fb9ad006a80] [Reg Cert: 0x0] [Profile ID: D:421666627] [Auth Token: <V1MHKW000166e47e4da9109acc5134...>] [Auth User ID: D:421666627] [Heartbeat Date: (null)])
4/15/14 12:10:22.361 PM identityservicesd[201]: [Warning] Tried to disable an account we don't know about, ignoring...
4/15/14 12:10:22.363 PM identityservicesd[201]: [Warning] Tried to disable an account we don't know about, ignoring...
4/15/14 12:10:22.400 PM FaceTime[2391]: [Warning] Caught exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument name: NSInvalidArgumentException reason: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument userInfo: (null) in function: -[IMAccount _updateRegistrationStatus:error:info:]
4/15/14 12:10:22.400 PM FaceTime[2391]: [Warning] Caught exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument name: NSInvalidArgumentException reason: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument userInfo: (null) in function: -[IMAccount _updateRegistrationStatus:error:info:]
4/15/14 12:10:22.401 PM FaceTime[2391]: [Warning] 1 IMFoundation 0x00007fff9533bdd7 IMLogBacktraceToDepth + 69
4/15/14 12:10:22.401 PM FaceTime[2391]: [Warning] 2 IMCore 0x00007fff87f28444 IMPersonStatusComparator + 50057
4/15/14 12:10:22.401 PM FaceTime[2391]: [Warning] 3 IMCore 0x00007fff87f23659 IMPersonStatusComparator + 30110
4/15/14 12:10:22.401 PM FaceTime[2391]: [Warning] 4 IMCore 0x00007fff87f0b520 OBJC_IVAR_$_IMDDController._scannerQueue + 273048752
4/15/14 12:10:22.401 PM FaceTime[2391]: [Warning] 5 CoreFoundation 0x00007fff93362bec __invoking___ + 140
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 6 CoreFoundation 0x00007fff93362a54 -[NSInvocation invoke] + 308
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 7 CoreFoundation 0x00007fff934055e6 -[NSInvocation invokeWithTarget:] + 54
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 8 IMFoundation 0x00007fff95338774 im_local_object_peer_event_handler + 7384
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 9 IMFoundation 0x00007fff95338455 im_local_object_peer_event_handler + 6585
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 10 IMFoundation 0x00007fff95338856 im_local_object_peer_event_handler + 7610
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 11 IMFoundation 0x00007fff953389a4 im_local_object_peer_event_handler + 7944
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 12 Foundation 0x00007fff8c45913e __NSThreadPerformPerform + 229
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 13 CoreFoundation 0x00007fff933a8731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 14 CoreFoundation 0x00007fff93399f69 __CFRunLoopDoSources0 + 441
4/15/14 12:10:22.402 PM FaceTime[2391]: [Warning] 15 CoreFoundation 0x00007fff9339962f __CFRunLoopRun + 831
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 16 CoreFoundation 0x00007fff933990b5 CFRunLoopRunSpecific + 309
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 17 HIToolbox 0x00007fff87a38a0d RunCurrentEventLoopInMode + 226
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 18 HIToolbox 0x00007fff87a387b7 ReceiveNextEventCommon + 479
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 19 HIToolbox 0x00007fff87a385bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 20 AppKit 0x00007fff946403de _DPSNextEvent + 1434
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 21 AppKit 0x00007fff9463fa2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 22 AppKit 0x00007fff94633b2c -[NSApplication run] + 553
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 23 AppKit 0x00007fff9461e913 NSApplicationMain + 940
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 24 libdyld.dylib 0x00007fff8bb7f5fd start + 1
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] 25 ??? 0x0000000000000001 0x0 + 1
4/15/14 12:10:22.403 PM FaceTime[2391]: [Warning] Exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument
4/15/14 12:10:22.405 PM FaceTime[2391]: [Warning] Symbols: (
0 CoreFoundation 0x00007fff9347725c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff882d3e75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff9347710c +[NSException raise:format:] + 204
3 Foundation 0x00007fff8c41010f -[NSPlaceholderString initWithFormat:locale:arguments:] + 100
4 AppKit 0x00007fff949cb821 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 214
5 FaceTime 0x000000010593885b FaceTime + 501851
6 FaceTime 0x0000000105938d87 FaceTime + 503175
7 CoreFoundation 0x00007fff93445e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
8 CoreFoundation 0x00007fff93339a6d _CFXNotificationPost + 2893
9 Foundation 0x00007fff8c3f87ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
10 IMFoundation 0x00007fff9534442b IMInternationalForPhoneNumberWithOptions + 1029
11 IMFoundation 0x00007fff953443e3 IMInternationalForPhoneNumberWithOptions + 957
12 IMCore 0x00007fff87f2831b IMPersonStatusComparator + 49760
13 IMCore 0x00007fff87f23659 IMPersonStatusComparator + 30110
14 IMCore 0x00007fff87f0b520 OBJC_IVAR_$_IMDDController._scannerQueue + 273048752
15 CoreFoundation 0x00007fff93362bec __invoking___ + 140
16 CoreFoundation 0x00007fff93362a54 -[NSInvocation invoke] + 308
17 CoreFoundation 0x00007fff934055e6 -[NSInvocation invokeWithTarget:] + 54
18 IMFoundation 0x00007fff95338774 im_local_object_peer_event_handler + 7384
19 IMFoundation 0x00007fff95338455 im_local_object_peer_event_handler + 6585
20 IMFoundation 0x00007fff95338856 im_local_object_peer_event_handler + 7610
21 IMFoundation 0x00007fff953389a4 im_local_object_peer_event_handler + 7944
22 Foundation 0x00007fff8c45913e __NSThreadPerformPerform + 229
23 CoreFoundation 0x00007fff933a8731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
24 CoreFoundation 0x00007fff93399f69 __CFRunLoopDoSources0 + 441
25 CoreFoundation 0x00007fff9339962f __CFRunLoopRun + 831
26 CoreFoundation 0x00007fff933990b5 CFRunLoopRunSpecific + 309
27 HIToolbox 0x00007fff87a38a0d RunCurrentEventLoopInMode + 226
28 HIToolbox 0x00007fff87a387b7 ReceiveNextEventCommon + 479
29 HIToolbox 0x00007fff87a385bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
30 AppKit 0x00007fff946403de _DPSNextEvent + 1434
31 AppKit 0x00007fff9463fa2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
32 AppKit 0x00007fff94633b2c -[NSApplication run] + 553
33 AppKit 0x00007fff9461e913 NSApplicationMain + 940
34 libdyld.dylib 0x00007fff8bb7f5fd start + 1
35 ??? 0x0000000000000001 0x0 + 1
)
4/15/14 12:10:22.405 PM FaceTime[2391]: [Warning] Simulating crash for process: FaceTime
4/15/14 12:10:22.406 PM FaceTime[2391]: [Warning] 1 IMFoundation 0x00007fff9533bdd7 IMLogBacktraceToDepth + 69
4/15/14 12:10:22.406 PM FaceTime[2391]: [Warning] 2 IMCore 0x00007fff87f2844c IMPersonStatusComparator + 50065
4/15/14 12:10:22.406 PM FaceTime[2391]: [Warning] 3 IMCore 0x00007fff87f23659 IMPersonStatusComparator + 30110
4/15/14 12:10:22.406 PM FaceTime[2391]: [Warning] 4 IMCore 0x00007fff87f0b520 OBJC_IVAR_$_IMDDController._scannerQueue + 273048752
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 5 CoreFoundation 0x00007fff93362bec __invoking___ + 140
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 6 CoreFoundation 0x00007fff93362a54 -[NSInvocation invoke] + 308
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 7 CoreFoundation 0x00007fff934055e6 -[NSInvocation invokeWithTarget:] + 54
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 8 IMFoundation 0x00007fff95338774 im_local_object_peer_event_handler + 7384
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 9 IMFoundation 0x00007fff95338455 im_local_object_peer_event_handler + 6585
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 10 IMFoundation 0x00007fff95338856 im_local_object_peer_event_handler + 7610
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 11 IMFoundation 0x00007fff953389a4 im_local_object_peer_event_handler + 7944
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 12 Foundation 0x00007fff8c45913e __NSThreadPerformPerform + 229
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 13 CoreFoundation 0x00007fff933a8731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 14 CoreFoundation 0x00007fff93399f69 __CFRunLoopDoSources0 + 441
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 15 CoreFoundation 0x00007fff9339962f __CFRunLoopRun + 831
4/15/14 12:10:22.407 PM FaceTime[2391]: [Warning] 16 CoreFoundation 0x00007fff933990b5 CFRunLoopRunSpecific + 309
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 17 HIToolbox 0x00007fff87a38a0d RunCurrentEventLoopInMode + 226
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 18 HIToolbox 0x00007fff87a387b7 ReceiveNextEventCommon + 479
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 19 HIToolbox 0x00007fff87a385bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 20 AppKit 0x00007fff946403de _DPSNextEvent + 1434
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 21 AppKit 0x00007fff9463fa2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 22 AppKit 0x00007fff94633b2c -[NSApplication run] + 553
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 23 AppKit 0x00007fff9461e913 NSApplicationMain + 940
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 24 libdyld.dylib 0x00007fff8bb7f5fd start + 1
4/15/14 12:10:22.408 PM FaceTime[2391]: [Warning] 25 ??? 0x0000000000000001 0x0 + 1
4/15/14 12:10:26.145 PM FaceTime[2391]: Retrieving server bag 1, 0x61800001d9e0, 1, 0
4/15/14 12:10:37.045 PM com.apple.SecurityServer[25]: Killing auth hosts
4/15/14 12:10:37.045 PM com.apple.SecurityServer[25]: Session 100034 destroyed
That is everything that popped up following me attempting to sign in and choose my phone number or email as ID.
Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 2
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
From the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 5
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 6
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 8
Reset theNVRAM.
Step 9
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.
Found a solution.
The 1.04 version of FaceTime definitely has a bug.
Solution? Revert back to the previous version.
If you have a recent or near recent cloned backup of your previous system and the earlier version of FaceTime is in your previous system backup, you can simply drag out the new, improved version out of your Applications folder (the new, bug ridden 1.04 version I placed in my home folder. ) drag out the dock icon, as well (as it may still be linked to the new version of FaceTime).
I dragged out of my cloned system backup (still located in my Applications folder) my previous 1.02 version of FaceTime into my current system into my current Applications folder and then dragged the FaceTime icon back down into my OS X Dock.
Click on the FaceTime icon in the Dock and voila, you will have a working FaceTime version,again!
Once you have a working FaceTime back, you can decide if you want to drag the new version (still saved in your Home folder) into the OS X Trash and empty.
A new 1.05 release of FaceTime is available for MacOs X 10.6.8...
I hope it solves the bugs introduced with the 1.04 version
The update is specific for OS X 10.6 Snow Leopard users.
Downloaded it last night and appears Apple fixed the bug and it is now working as it should.
🙂
I am using Mavericks and have as up to date a FaceTime app as possible. The problem still persists.
Sign in Issue with FaceTime
