10 Replies Latest reply: Apr 21, 2014 6:34 PM by John Galt
ellellebee Level 1 Level 1 (0 points)

iMac is running slow with the swirly whirly rainbow thing coming and staying for a long time.  I'd like to see is there is an application or something that is using resources that I am unaware of.  How can I check:

 

what apps are running

what is in my start up

 

any other suggestions?  was thinking of

 

a) using cleanmymac

b) moving photos to a peripheral hard drive

 

L


iMac, Mac OS X (10.7.5)
  • John Galt Level 8 Level 8 (39,925 points)

    Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.

     

    Boot OS X Recovery by holding and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk or SSD is in good working order.

     

    How can I check:

     

    what apps are running

    what is in my start up

     

     

    To answer those questions and help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:


    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).

     

    Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.

     

    It will take a moment to run as it collects its data.

     

    Copy and paste its output in a reply.

     

    Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.

     

    EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.

     

    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.


    After completing the above please determine if the problems also occur in "Safe Mode":

     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    • You must disable FileVault before you can start your Mac in Safe Mode.
    • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

    System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial.


      was thinking of

     

    a) using cleanmymac

     

    Don't do that unless you want bigger problems. Never install such junk on a Mac.

     

    Moving photos to another volume is a good idea from a backup perspective but it is not likely to be contributing to the problems you describe.

  • Linc Davis Level 10 Level 10 (153,440 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • ellellebee Level 1 Level 1 (0 points)

    First trying the Etresoft suggestion as it seemed like anything obvious wuold be revealed there....see anything interesting?

     

    Hardware Information:

              iMac (21.5-inch, Mid 2010)

              iMac - model: iMac11,2

              1 3.06 GHz Intel Core i3 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 4670 - VRAM: 256 MB

     

    System Software:

              Mac OS X 10.7.5 (11G63) - Uptime: 5 days 21:30:59

     

    Disk Information:

              WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (369.89 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              HL-DT-STDVDRW  GA32N 

     

    USB Information:

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Internal Memory Card Reader

     

              Apple Inc. Built-in iSight

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Launch Daemons:

              [System] com.adobe.fpsaud.plist 3rd-Party support link

              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

     

    Launch Agents:

              [System] com.barnesandnoble.nookconnect.plist 3rd-Party support link

              [System] com.citrix.AuthManager_Mac.plist 3rd-Party support link

              [System] com.citrix.ServiceRecords.plist 3rd-Party support link

              [System] com.kodak.BonjourAgent.plist 3rd-Party support link

     

    User Launch Agents:

              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

              [not loaded] com.kodak.KODAK AiO Firmware Updater.plist 3rd-Party support link

              [not loaded] com.kodak.KODAK AiO Software Updater.plist 3rd-Party support link

              [not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link

              [not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link

              [not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist 3rd-Party support link

     

    User Login Items:

              None

     

    Internet Plug-ins:

              Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

              FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

              AdobePDFViewer: Version: 10.1.9 3rd-Party support link

              Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link

              QuickTime Plugin: Version: 7.7.1

              CitrixICAClientPlugIn: Version: 11.5.0 - SDK 10.6 3rd-Party support link

              SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 3rd-Party support link

              iPhotoPhotocast: Version: 7.0 - SDK 10.8

     

    Audio Plug-ins:

              iSightAudio: Version: 7.7.1 - SDK 10.7

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7

     

    User Internet Plug-ins:

              Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link

     

    3rd Party Preference Panes:

              Flash Player  3rd-Party support link

              Flip4Mac WMV  3rd-Party support link

              FUSE for OS X (OSXFUSE)  3rd-Party support link

     

    Old Applications:

              None

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   1%          EtreCheck

                   0%          WindowServer

                   0%          ODSAgent

     

    Top Processes by Memory:

              229 MB          Safari

              193 MB          iTunes

              123 MB          Mail

              94 MB          mds

              70 MB          WindowServer

     

    Virtual Memory Information:

              1.65 GB          Free RAM

              1.26 GB          Active RAM

              577 MB          Inactive RAM

              539 MB          Wired RAM

              496 MB          Page-ins

              0 B          Page-outs

  • MichelPM Level 6 Level 6 (9,535 points)

    Hello,

     

    Completely uninstall CleanMyMac per these instructions.

     

    http://macpaw.com/support/cleanmymac-classic/knowledgebase/how-to-uninstall-clea nmymac-classic

     

    You need to update all of your third party software if there are OS X Mavericks updates that can be applied.

    You may need to go the third party developers' websites if there are no updates through the Mac App Store.

     

    Update all of your Web browser Internet plugins, extensions and add-ons, also.

    Especially, update the Telestream Flip4Mac video plug-in to the most recent version available.

     

    After all this is complete, restart your Mac.

     

    Good Luck!

  • John Galt Level 8 Level 8 (39,925 points)
    1. Uninstall CleanMyMac.
    2. Reinstall OS X using OS X Recovery.

     

    I was under the impression that you were contemplating installing CleanMyMac, not that you already installed it. Following the developer's instructions linked above will result in one or more CleanMyMac components remaining installed, despite what its developer claims.

     

    One of the consequences of installing such garbage is that its uninstallation instructions are ineffective at completely removing all its components. Reinstalling OS X will accomplish that, nor will it undo the effects of having used it.

     

    In an abundance of caution I recommend erasing your Mac completely and rebuilding it from the ground up, or restoring it from a backup created prior to installing CleanMyMac. To do that read OS X Lion: Erase and reinstall OS X.

     

    Do not reinstall the junk.

  • ellellebee Level 1 Level 1 (0 points)

    Yes

    I had used CleanMyMac years ago and remnants remain. And when I run my log, I see it still active.

     

    So. Never having done the erase and build from scratch before, just wondering if there is a best practices guideline for this.  For example:

    Preferred backup and what to backup i.e. Photos, music, docs but no programs?

    I see the instructions on how to rebuild

    Distinguishing junk from not-junk - I don't recognize some of the plug-ins listed

    Any optimization since I'm starting from scratch like rebalancing (yes probably the wrong word) partition and space

     

    Lastly, do you or any other experts make house calls? (I'm scared)

     

    Thanks for your patience and diligence with this level of question

     

    L

  • John Galt Level 8 Level 8 (39,925 points)

    Preferred backup and what to backup i.e. Photos, music, docs but no programs?

     

    The Apple Support documents I linked above contain all the relevant details, but for your own satisfaction ask yourself what you would do if all the information on your Mac suddenly became irretrievably lost. If you can answer that, then you're OK. If not, then use Time Machine to back up its entire contents. Time Machine is part of OS X so you already have it. It works unobtrusively and is best suited for those who don't have the time or inclination to decide what to back up and when to do it. Time Machine backs up your entire Mac's contents by default.

     

    The following Support document explains how it works and how to restore your essential files from a Time Machine backup: Mac Basics: Time Machine backs up your Mac

     

    The minimum you need to obtain is an external backup hard disk drive of sufficient capacity. A 1 TB USB hard disk drive can be purchased for as little as $70. Once Time Machine has completed a backup, you will be in position to erase and reinstall OS X according to the above instructions.

     

    Note that many users prefer to have more than one backup option to recover from the unfortunate and rare event in which their one and only backup becomes unreliable, or they simply make an error in restoring from that backup, unintentionally erasing both copies of something important. So consider buying two backup disk drives, but the extent to which you value what's on your Mac is yours to decide.

     

    On that subject I wouldn't trust anyone to do the work for you, in the same sense that I wouldn't trust any so-called "cleaning" utilities to decide what files, programs, or components of programs can be safely deleted. Your Mac is a very personal device. Like your purse, only you should decide what to put in it, and what you can safely throw out. No one should make those decisions for you. It's easier if you're careful about what to put in it to begin with.


  • ellellebee Level 1 Level 1 (0 points)

    Thanks John - Got the 1TB USB hard drive.  Started Time Machine yesterday 4:10PM.  Estimated time 7 days.  This morning, it's completed 17.81 Gb of 126.11 GB now estimates 4 days.  Allow it to continue i.e. is this normal or should I abort and attempt an alternate route?  Thanks in advance for your help.

     

    L

  • ellellebee Level 1 Level 1 (0 points)

    Something must be wrong.  Pin is barely moving on backup.  I went to the console and looked at the system log - looks like a lot of issues.  So I stopped time machine and will attempt another path.  Thanks for everyone's help.

     

    L

  • John Galt Level 8 Level 8 (39,925 points)

    The initial Time Machine backup can take a long time, however only 17.81 GB in over twelve hours is unusual for a directly connected drive. If you were backing up to a Time Capsule over wireless, 7 days might be possible, but you're using USB, so I agree something is not right.

     

    Post the Console log entries you believe may be relevant. They are likely to hold a clue. Your internal hard disk may have errors, which would explain the problem you initially indicated. If it is, the system.log entries will show repeated instances of "disk0s2: I/O error". The "0s2" part may be different.

     

    The need to back up your system becomes even more critical if its disk is on its way out. Nevertheless, I suggest you let Time Machine continue its task. The time estimates can be wildly inaccurate. It began with 7 days, but the next morning it was down to 4, and it may complete in less than a day. Still, it should not take that long though, and even if it finishes the backup may not be reliable.