ARD 3.7.2. Not Working Correctly.

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ARD 3.7.2. Not Working Correctly.

Since upgrading to ARD 3.7.2 the whole program has stopped working properly. I did an online update from the Mac App store. Now, one of my client computers appears as either "off-line" or it says "ARD not installed". On the machine where I am running the ARD Server I try to create a new installer package and it will not create it. After going through the setup steps it creates a zero size file with an error message that file could not be created because it could not access all components. ARD worked perfectly fine before 3.7.2 update. Now it has massive problems. Any ideas what is going on here? This is a complete train wreck.

Mac Pro (Mid 2010), OS X Mavericks (10.9)

Posted on Apr 12, 2014 5:59 PM

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thedave3000 Author

Level 1

9 points

Apr 12, 2014 8:33 PM in response to thedave3000

Ok, I solved it after doing some extensive Google searching. Still not sure why ARD went bonkers, but here's my fix.

1. Download the ARD 3.7.1 client drom the Apple downloads page and install it manually on the client machine.

2. Go back to the administrator machine and delete the computer client from the computers list.

3. From the scanners list, find the now visible client machine (it will probably say "no user name or password" next to it) and drag it to the computer list.

4. When you drag it over it will ask for the username and password. Fill in an administrator user name and password for that computer, click OK and you're done.

Still a mystery as to why ARD software itself will not create new client packages. I still haven't figured that part out. Downloading the standard client package from Apple is the only work around I know of so far. Good luck.

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