Massoud 2003
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Q: hi i have internet connection but phone applications are not working, hi i have internet connection but phone applications are not working

hi my 3g and 4g is not working I am subscribed to a package wifi is working but 3g and 4g is not working unless i am connected to wifi i did all trouble shooting restart flight moode put the phone off and restart could not solve it

iPhone 5s, iOS 7.1

Posted on Apr 13, 2014 12:51 AM

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Massoud 2003

Q: hi i have internet connection but phone applications are not working, hi i have internet connection but phone applications are not ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 15, 2014 10:05 AM in response to Massoud 2003
    Community Specialists
    Apr 15, 2014 10:05 AM in response to Massoud 2003

    Hello Massoud,

     

    Thank you for the details of the issue you are experiencing with your cellular data connection.  I recommend the following steps when you are unable to join a 3G/4G/LTE network on your iPhone (you can skip the steps you have already taken):

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: TapSettings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.