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How to set up my mac osx 10.9 to my wireless printer

I have a working wifi enabled printer that is on my wireless network that is currently used by other windows 8 laptops. I have the latest updated software installed for my printer from the App store. It will work from a usb cable but will not recognize the printer on wifi. I installed the software and I chose wifi as my way to connect to the printer. It says its all set but when I try to print a test page it says the printer is unavailible and yes the printer is on and availible.


Message was edited by: murphdog456

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.2)

Posted on Apr 13, 2014 12:42 AM

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1 reply

Apr 15, 2014 10:21 AM in response to murphdog456

Hello murphdog456,


Thank you for the details of the issue you are experiencing with printing to your wireless printer. It sounds like you have used the steps in the following article to setup your printer:


OS X: Connecting a Wi-Fi printer to your Wi-Fi network

http://support.apple.com/kb/HT3500


If you are unable to print after using those steps, I recommend the following steps:

Follow these steps until the issue is addressed:

  1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
  2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
  3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
  4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
  5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
  1. Reset the printing system, then add the printer again.
  2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
  3. Contact the printer vendor or visit their website for further assistance.

Additional Information

Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.


You can find the full article here:

Troubleshooting printer issues in OS X

http://support.apple.com/kb/TS3147


Thank you for using Apple Support Communities.


Best,

Sheila M.

How to set up my mac osx 10.9 to my wireless printer

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