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How come my iPhone will not pop up in iTunes but is visible in the "My Computer" section. This is after I updated to 11.5 btw.

I have unistalled and reinstalled iTunes multiply times and done all the troubleshooting and restarted the drivers and such and all the other suggestions Apple had. None of them worked. Please! I just want to put new music on my iPhone. Someone HELP!

iPhone 5, iOS 7.1

Posted on Apr 12, 2014 11:46 PM

Reply
1 reply

Apr 15, 2014 2:56 PM in response to Javbuh

Hey there javbuh,


It sounds like your phone is not recognzied in iTunes anymore. I recommend the troubleshooting steps from the article named:


iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/ts1538


Here is an overview of the troubleshooting to be done:

1. Update iTunes

2. Check the USB cable

3. Verify that Apple Mobile Device Support is installed

4. Restart the Apple Mobile Device Service

5. Verify that the Apple Mobile Device USB Driver is installed

6. Check for third-party software conflicts


Thank you for using Apple Support Communities.

Regards,

Sterling

How come my iPhone will not pop up in iTunes but is visible in the "My Computer" section. This is after I updated to 11.5 btw.

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