1 Reply Latest reply: Apr 15, 2014 2:56 PM by sterling r
Javbuh Level 1 Level 1

I have unistalled and reinstalled iTunes multiply times and done all the troubleshooting and restarted the drivers and such and all the other suggestions Apple had. None of them worked. Please! I just want to put new music on my iPhone. Someone HELP!

iPhone 5, iOS 7.1
  • sterling r Community Specialists Community Specialists

    Hey there javbuh,


    It sounds like your phone is not recognzied in iTunes anymore. I recommend the troubleshooting steps from the article named:


    iOS: Device not recognized in iTunes for Windows



    Here is an overview of the troubleshooting to be done:

    1. Update iTunes

    2. Check the USB cable

    3. Verify that Apple Mobile Device Support is installed

    4. Restart the Apple Mobile Device Service

    5. Verify that the Apple Mobile Device USB Driver is installed

    6. Check for third-party software conflicts


    Thank you for using Apple Support Communities.