my keyboard lights up but doesn't work at all except for the on button.

Question

Greetings

I just purchased the late 2013 macbook pro , new Mac user here and I was loving it until a few moments ago

Basically my keyboard is lit and everything "appears to be working"

But neither the keyboard or keypad is responding at all , the only thing that works is the on button

But that's no help because the on button seems to put my Mac only on standby as opposes to restarting it completely like on windows

What should I do ? Why are all of the buttons unresponsive except for on ?

Posted on Apr 13, 2014 1:39 AM

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Answer 1

Level 10

84,018 points

Power button

If you press hold the power button for about 1.5 second slleep function will be initiated.

If ypu press and hold the power button for 5 secondsor more, Mac will shutdown.

Keyboard

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

If this does not help, contact Apple.

A new Mac is in warranty for 1 year from the date of purchase.

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