1 Reply Latest reply: Apr 15, 2014 7:12 AM by pedro d
madbhav Level 1 Level 1 (0 points)

I got an giftcard through my email, and when I went to redeem it, there's a link that says "Add card to passbook." I clicked it, and it showed me the mobile card (how it would look on passbook), and in the upper right corner was a button that said "add." I clicked it, and then went to my passbook, but the card isn't showing up there. How can I get it to add there?

 

Thanks,

Madhavi


iPod touch, iOS 6.1.6
  • pedro d Community Specialists Community Specialists (2,425 points)

    Hello there, madbhav.

     

    It seems you were referred to us from the Knowledge Base article that provides the information you are looking for:

     

    iOS: Using Passbook

    http://support.apple.com/kb/HT5483

     

    Particularly:

    Pass not updating

    If a pass isn't updating as expected, try the following:

    1. Ensure that you have an active Internet connection.
    2. Tap the info icon on the pass and check the last time it was updated.
    3. If it hasn't updated recently or if it doesn't appear to be correct, you can "pull to refresh" to update the pass.
    4. Turn on Automatic Updates.
    5. If it still doesn't update as expected, try quitting Passbook and opening it again. If the pass is still incorrect, check with the company or vendor that provided the pass.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.