HT204316: Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music

Learn about Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music
rorifromfl
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Q: My new ipad won't get online

My new ipad won't accept my password to get onto wi-fi.  What should I do?

iPad 2, Windows Vista

Posted on Apr 13, 2014 6:00 AM

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rorifromfl

Q: My new ipad won't get online

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  • by pedro d,

    pedro d pedro d Apr 15, 2014 7:07 AM in response to rorifromfl
    Community Specialists
    Apr 15, 2014 7:07 AM in response to rorifromfl

    Hello there, rorifromfl.

     

    The following Knowledge Base article offers up some great recommendations for troubleshooting connectivity:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    If after reviewing the primary steps, the issue persists, the following section may provide additional assistance:

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.