I prepurchase shows through iTunes, which I watch on Apple TV..
iTunes sends me email notification that an episode is ready to download.
This time, when I try to download to my computer as I always have done, I get "Unale to Process Your Request" ... "Try again later".
Any suggestions of what I can do?
Apple TV (3rd generation), Windows 7
Hello Alison Jane,
It sounds like you are unable to download an episode after getting an email stating the episode was ready for download. I recommend first checking for available downloads with this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
- Open iTunes.
- Choose Store > Check for Available Downloads.
- Type your account name and password if prompted.
If you are unable to download the video still, I would next try the Windows troubleshooting from this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Then, if your issue is still unresolved, follow these steps.
Thank you for using Apple Support Communities.
Cheers,
Sterling
Hello Alison Jane,
It sounds like you are unable to download an episode after getting an email stating the episode was ready for download. I recommend first checking for available downloads with this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
- Open iTunes.
- Choose Store > Check for Available Downloads.
- Type your account name and password if prompted.
If you are unable to download the video still, I would next try the Windows troubleshooting from this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Then, if your issue is still unresolved, follow these steps.
Thank you for using Apple Support Communities.
Cheers,
Sterling
Unable to Process Your Request
