HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Q: Iphone 5s in recovery mode, restore problem error 14
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Apr 15, 2014 10:44 AMby judysings,Hi verbabic,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#14
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
- Use another USB cable.
- Plug your cable into a different USB port on your computer.
- Try a different dock connector (or no dock).
- Add (or remove) a USB hub between your device and computer.
- Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
I hope this information helps ....
- Judy
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Apr 22, 2014 12:24 PMby judysings,Hi verbabic,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
- Judy
