I have a problem, the phone is in recovery mode and can not get back to normal mode. On screen of my iPhone is shown to connect to iTunes, when I try to restore, after half of proces, a blue screen appears and the process stops with error 14. You can see in video
https://www.youtube.com/watch?v=NSUebCLexOA
iPhone 5s, iOS 7.1
Hi verbabic,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#14
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
- Use another USB cable.
- Plug your cable into a different USB port on your computer.
- Try a different dock connector (or no dock).
- Add (or remove) a USB hub between your device and computer.
- Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
I hope this information helps ....
- Judy
I tried everything but it did not help.
Hi verbabic,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
- Judy
Iphone 5s in recovery mode, restore problem error 14
