HT1766: Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes

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hskod
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Q: I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?

I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?

iPhone 4

Posted on Apr 13, 2014 2:02 PM

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hskod

Q: I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes ... more

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  • by mario49,

    mario49 mario49 Apr 15, 2014 10:47 AM in response to hskod
    Community Specialists
    Apr 15, 2014 10:47 AM in response to hskod

    Hello hskod,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

     

    You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:

    • Leaving the password field blank
    • Your Apple ID password
    • Your computer account password, if you have one
    • Email passwords you may have used
    • Your Wi-Fi network password
    • Website passwords you may have used
    • A password for hard-disk encryption software, if you use it

     

    Have a nice day,

    Mario

  • by shiyoo,

    shiyoo shiyoo Jul 20, 2014 10:13 AM in response to mario49
    Level 1 (0 points)
    Jul 20, 2014 10:13 AM in response to mario49

    Dear Mario,

     

    i have tries all ways you advice but it's still not worked, what should i do? please help. thanks.

     

    Shiyoo