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Helpful answers
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Apr 14, 2014 2:09 PM in response to qazxsw52by FoxFifth,★HelpfulThe iPhone doesn't store contacts on the sim but it can import them from a sim so it is possible they are there from the time he had his old phone converted. I don't know of a way to verify that; it is possible that the shop that may have originally copied them has a device that can read the sim and that they could check. Here is some more info on the iPhone sim: http://support.apple.com/kb/HT4994
If they are also on the iPad you should be able to get them back to the phone via iCloud. Getting his password for his Apple ID may be the greater challenge.
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Apr 14, 2014 2:41 PM in response to FoxFifthby qazxsw52,Thanks FoxF
Spent 3 to 4 hours on this project today, with a lot of help from Apple fone support. Must say they are good.
As you said the contacts are in iCloud which he can now access and we can export from and import to.
We didnt have to recook either pad or phone so all is well.