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My iPod Classic just won't work!

I've been using my old 2nd Gen iPod Classic for a while and suddenly when I try and turn it on it gives me a cross sign in a circle and it directs me to the Apple iPod support page. I've gone on the website but I find it confusing! I've tried restarting it and when I plugged it into my laptop I can't find the device on my iTunes - it isn't recognised, which is unhelpful as if it was I can restore it -.- I really need some help on what to do!

iPod classic, iOS 2.x, 2nd Gen

Posted on Apr 13, 2014 3:55 PM

Reply
1 reply

Apr 15, 2014 10:23 AM in response to TifeAdegun

Hi TifeAdegun,


Thanks for visiting Apple Support Communities.


If you see a red "X" icon on your iPod screen, try placing it in disk mode to restore it. See the links in these steps for more information:

Restore iPod from Disk Mode

  1. Disconnect iPod from your computer.
  2. Manually put iPod into Disk Mode.
  3. Open the latest version of iTunes and connect iPod.
  4. Restore iPod.

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

You can find these steps here:


iPod Displays a Red "X" Icon

http://support.apple.com/kb/ts1463


If you can place your iPod into disk mode, but it is still not recognized by your computer, see these links for more help:


iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/ts1369


iPod not recognized in iTunes and Mac desktop

http://support.apple.com/kb/ts1410


All the best,


Jeremy

My iPod Classic just won't work!

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